Chau (Alison) PHAN
Sydney
Summary
Highly organized and dependable, with solid foundation in high stress work conditions and customer service. Knowledge in waitressing, working at register, customer relations, making coffee and inventory management. Committed to ensuring smooth operations and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Pharmacy Assistant Lvl 1
Chemist Warehouse
Oxley, QLD
10.2021 - 07.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Gained significant knowledge while managing skincare and fragrance isles,
Cafe Waitressing Staff
Coffee Hit
Indooroopilly Shopping Centre, QLD
07.2020 - 02.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Participated in team-building activities to foster teamwork and collaboration.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
Education
Bachelor of Commerce - Finance and Banking
University of Sydney
Sydney, NSW02.2024
Skills
- Strong teamwork
- Bi-lingual: English, Vietnamese
- Answering customer questions
- Cleaning and organization
- Customer relations skills
- Sales experience
- Inventory restocking
- Multitasking Abilities
- Cash handling
Timeline
Pharmacy Assistant Lvl 1
Chemist Warehouse
10.2021 - 07.2022
Cafe Waitressing Staff
Coffee Hit
07.2020 - 02.2021
Bachelor of Commerce - Finance and Banking
University of Sydney