Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Industry specific attributes
Personal attributes
Additional Information
Timeline
Generic

Chaulagai SANJEEV

Summary

Responsible Process Operator with excellent troubleshooting skills coupled with more than 2 years of experience. Highly effective meeting safety requirements and work operational safety compliance. Known for efficiency and above-standard work ethic. Skilled in diagnosing and troubleshooting technical issues, providing technical support, and setting up networks. Proven ability to work under pressure and handle multiple tasks efficiently. Seeking to leverage my skills and experience in a Support Technician role in IT.

Overview

5
5
years of professional experience
1
1
Certification

Work History

ITad Processing Operator

Tessamm
11.2022 - Current
  • Troubleshoot and resolved hardware and software issues and storage media HDD, SSD data destruction.
  • Resolved hardware and software issues with a success rate of 95%, efficiently deployed laptops, switch, routers, and desktops to 200+ new users, minimized incident resolution time by 30%, improved asset management efficiency by 50%, and developed and documented procedures to facilitate the asset management process.
  • Monitored systems in operation and quickly troubleshot errors.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Installed, configured and maintained computer systems and network connections.


IT Help Desk Technician

Mkd Facilities
02.2021 - 11.2022
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices, and software to set up work stations for employees.

Customer Service Representative

Springmount Services
02.2019 - 11.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor of Science - Information Technology

Kent Institute of Australia
Sydney, NSW
10.2021

Skills

    Computer hardware

    Troubleshooting

    Windows Server

    Installation / Configuration, Managing Server Roles, Managing Server Shares

    Windows

    Installation / Configuration, Joining Workstation to Domain, Building Windows Domains / Domain Controllers

    Active Directory Users & Computers

    Creating & Managing User /Computer Accounts, Managing Account Memberships, Resetting Passwords

    Networking Essentials TCP/IP, UDP, DHCP, DNS, NAT/PAT, Subnetting,

    Tools

    Cisco Packet Tracer, Jira, ServiceNow

Affiliations

Australian Computer Society(ACS) May 2023

  • Member of ACS

Education Centre of Australia (ECA)

  • Professional development

Certification


  • Technical Support Fundamentals: Authorized by Google and offered through Coursera.
  • Wireless Networking: Advanced Troubleshooting: LinkedIn
  • Windows Server 2019: Install and Configure Active Directory: LinkedIn
  • ITIL® Foundation 4 First Look: LinkedIn
  • Customer Service Foundations (2020): LinkedIn
  • Azure 104(AZ-104): Certification in progress
  • Cisco networking: Certification in progress

Industry specific attributes


· Implementing network changes that achieve a high level of client satisfaction.

· Understanding of business continuity & disaster recovery disciplines.

· Monitoring issues and problems through to resolution.

· Ability to work well within a team.

· Executing planned network maintenance and capacity improvements work.

· Proficient with Windows OS.

· Staying on a job until it is completely done.

· Experience of working on a multitude of platforms.

· Understanding of data centre technologies.

· Excellent client facing and customer service skills.

· Exceptional analytical and troubleshooting skills.

Personal attributes

  • Getting a great kick out of solving problems.
  • Enjoys learning new things.
  • Willing to undergo any vetting and security clearance process.
  • Likes job and work variety.
  • Optimistic by nature and never letting things get her down.

Additional Information

Other referees and credentials are available upon request

Timeline

ITad Processing Operator

Tessamm
11.2022 - Current

IT Help Desk Technician

Mkd Facilities
02.2021 - 11.2022

Customer Service Representative

Springmount Services
02.2019 - 11.2021

Bachelor of Science - Information Technology

Kent Institute of Australia

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Chaulagai SANJEEV