Chaunte Saleta
Tynong North,VIC
Summary
Driven and empathetic professional with a background in healthcare support. Excelled in workflow optimization and patient relations, enhancing patient satisfaction significantly. Skilled in medical terminology and collaboration, adept at fostering trust and efficiency in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Disability Support Worker
Self Employed
11.2023 - 05.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Supported and accompanied clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Medical Receptionist
Centre For GIHealth
08.2022 - 12.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
Medical Receptionist
Ramsay Health Care
06.2022 - 08.2022
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Admitting and discharging patients.
Education
Certificate III - Allied Health Assistance
Chisholm Institute
Berwick, VIC12.2021
Year 12 - The Victorian Certificate of Applied Learning
St. Francis Xavier College
Beaconsfield, VIC11.2021
Skills
- Communication
- Medical Terminology
- Attention to detail
- Workflow Optimization
- Collaboration and Teamwork
- Critical Thinking
- Organization and Time Management
- Adaptable and Flexible
Timeline
Disability Support Worker
Self Employed
11.2023 - 05.2024
Medical Receptionist
Centre For GIHealth
08.2022 - 12.2023
Medical Receptionist
Ramsay Health Care
06.2022 - 08.2022
Certificate III - Allied Health Assistance
Chisholm Institute
Year 12 - The Victorian Certificate of Applied Learning
St. Francis Xavier College
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