Chawanrat(Fern) P.

-Managed advertising budget and advertising plan on Google ads and social media platforms to exceed the sale goal per month

-Established a strong brand identity and brand awareness by developing brand positioning, building brand loyalty, and improving team performance

-Analyze customer behaviours and customer data to ensure accurate targeting from both organic and advertising reach in the digital marketing

-Developed functional plans to change overall work performance of the team members including the sale team, operation team, and the tour guide team

-Solved unexpected problems and intense situations about the tours and transportation issues with people from various cultures and different religions daily

-Managed the tour bookings to run smoothly to meet the high service standards

-Handle and resolve customers' complaints and inquiries through chats and emails at least 300 clients per month.

-Patiently and empathetically communicate with customers to find out the roots of the problems

-Efficiently navigate multiple systems on CRM tools to investigate the complex inquiries

-Accurately collect relevant data and collaborate with other teams to find the right solutions for customers within the time limit

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Built positive and productive relationships with parents of student athletes.
• Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
• Encouraged kids to cultivate strong ethic by demonstrating diligence, patience, and respect for others.

-Coding qualitative data by using thematic analysis from the open-ended interviews under the research topic of digital resilience skills among Thai university students
-Cautiously interpreted the meaning behind the sentence structures, the word choices, and phrases with the extensive understanding of Thai society in order to write a well-thought-out analysis from the open-ended interviews
-Assist researchers by selectively finding the appropriate articles about gender, sexuality and health
-Carefully translate the open-ended interviews from Thai into English with the accurate words to express the same intention of the interviewees without losing its meaning from the original language