Sakib Chawdhury
Melbourne,Australia
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.
Overview
10
10
years of professional experience
Work History
Business Manager (Operations and Business Development)
MAC Healthcare Services
Canberra, ACT
03.2024 - 08.2025
- Expanded referral networks, securing new business through stakeholder engagement.
- Represented company at events, executing targeted promotional campaigns.
- Implemented strategic initiatives that consistently drove business growth.
- Ensured NDIS compliance, maintaining audit-ready operations.
- Managed client lifecycle from onboarding to service delivery and complaints resolution.
- Streamlined operations by introducing process improvements and automation.
- Supervised and trained staff, optimizing workforce allocation and shift planning.
- Oversaw payroll, invoicing, budgets, and reconciliations for financial accuracy.
Service Manager (ACT, NSW, QLD)
24CARE Australia Disability Services
Canberra, Australia
09.2023 - 03.2024
- Recruited, trained, and inducted support staff to ensure tailored participant care readiness.
- Developed comprehensive support plans, shift schedules, and risk assessments for participants.
- Led business development and onboarding processes, from service agreements to participant delivery.
- Coordinated housing, resources, and staff while addressing concerns of participants and families.
- Supervised SIL houses to maintain compliance with NDIS Practice Standards and deliver high-quality service.
- Built strong relationships with participants, families, and key stakeholders, enhancing collaboration.
- Oversaw risk management strategies and implemented positive behavior support plans effectively.
- Directed House Supervisors in care planning, compliance reporting, and achieving participant goals.
Office Operations Manager
Mallacoota District Health Care & Support Services
Mallacoota, VIC, Australia
08.2022 - 08.2023
- Managed day-to-day practice operations, including patient bookings, front desk administration, and coordination of multi-disciplinary health services in a rural/remote setting.
- Implemented an efficient booking system, improving patient flow and timely access to dentists, specialists, and allied health providers.
- Oversaw financial management: CHSP grant funding, budgets, invoicing, Medicare/NDIS claims, reconciliations, and financial reporting.
- Ensured regulatory and accreditation compliance, successfully preparing for audits and implementing policies, emergency plans, and risk management strategies.
- Led quality improvement initiatives, enhancing patient experience, service efficiency, and adherence to clinical governance standards.
- Supervised and trained administrative staff, improving service delivery and compliance with NDIS and healthcare processes.
- Managed facilities and fleet operations, ensuring reliable patient transport and well-maintained medical resources.
- Coordinated community health services including Meals on Wheels, group programs, and community transport, supporting holistic patient care.
- Built and maintained strong relationships with healthcare providers, patients, and community stakeholders to improve integrated service delivery.
Research Office Manager
Batchelor Institute of Indigenous Tertiary Education
Darwin, Australia
08.2021 - 08.2022
- Oversaw day-to-day office operations, ensuring efficient administration, document management, and compliance with institutional and government reporting requirements.
- Streamlined data collection and reporting processes for national research frameworks (HERDC, ERA, ABS), ensuring accuracy and timely submission.
- Supported executive leadership and the Research Committee with agendas, reports, meetings, and governance documentation.
- Coordinated operational plans, progress reporting, and policy development across the Research Office, Graduate School, and academic Centres.
- Maintained and updated databases, SharePoint files, key dates, event schedules, MOUs, and web content, ensuring accuracy and accessibility.
- Liaised with directors, senior staff, and external partners to manage projects, stakeholder communication, and collaborative initiatives.
- Supervised and supported staff with systems training, process improvements, and document control.
- Managed logistics for visits, events, and official functions, coordinating schedules, resources, and communications.
- Ensured compliance with institutional policies, external regulations, and emerging sector requirements.
- Contributed to funding applications and reporting, supporting the Institute’s strategic growth and research priorities.
Office Coordinator, Graduate School
Batchelor Institute of Indigenous Tertiary Education
Darwin, Australia
08.2020 - 08.2021
- Managed day-to-day office administration and financial systems, ensuring compliance with Institute policies and reporting standards.
- Oversaw accounts payable/receivable, purchasing, budgeting, reconciliations, acquittals, and staff/student travel management.
- Monitored budgets and prepared financial and operational reports for the Graduate School Director and Executive Dean.
- Supported the Finance team with audits and annual financial statements, improving reporting accuracy.
- Streamlined HDR reporting processes, introducing system improvements for efficiency and compliance.
- Coordinated Graduate School events, including confirmations of candidature, student presentations, and academic ceremonies.
- Led recruitment and HR processes: approvals, onboarding, ICT setup, interviews, selection panels, and reference checks.
- Supervised junior staff, approved timesheets, and resolved finance-related queries for supervisors and students.
- Managed Moodle/e-learning platforms, enrolments, troubleshooting, and ICT support, including reporting to government bodies.
- Prepared and submitted annual reports to research funding bodies (HERDC, ISSP, RGB), ensuring accuracy and compliance.
- Represented the Graduate School in public forums, strengthening stakeholder relationships and institutional reputation.
Workforce Coordinator
ARRCS, Uniting Care Australia
Darwin, Australia
05.2018 - 07.2020
- Managed the entire workforce across Darwin, Palmerston, and Katherine, ensuring adequate staffing levels for NDIS participants and aged care clients.
- Built and maintained rosters that aligned with both client requirements and staff availability, ensuring NDIS participants received consistent and high-quality care.
- Allocated services to new NDIS clients based on their needs, goals, and funding plans while ensuring compliance with NDIS service agreements.
- Managed day-to-day operations, addressing urgent staffing issues, and ensuring uninterrupted service delivery for NDIS participants.
- Recruited, onboarded, and assigned new staff based on experience, location, and individual client needs, ensuring alignment with NDIS support plans.
- Handled critical complaints and service requests from NDIS participants and their families, working proactively to resolve issues while maintaining compliance with NDIS guidelines.
- Prepared end-of-month reports, tracked service delivery, and ensured accurate documentation to support NDIS funding claims.
- Maintained strong relationships with NDIS participants, support coordinators, plan managers, and staff to enhance service delivery and client satisfaction.
- Organized training sessions for staff on NDIS requirements, participant-centered care, and service improvements, fostering a culture of continuous learning.
- Implemented efficient workforce scheduling, timekeeping, and leave management processes to enhance service quality and operational efficiency.
- Developed public holiday rosters well in advance, reviewed leave requests, and ensured alternate staff coverage to prevent service disruptions for NDIS participants.
HR & Payroll Coordinator
Air Liquid Healthcare
Sydney, Australia
10.2017 - 04.2018
- Managed payroll administration for three entities across Air Liquid's business in Australia: Healthcare, HWS/HSS, and SNORE.
- Oversaw and coordinated payroll operations outsourced to Ascender, ensuring accurate and timely processing while maintaining compliance with Australian labor laws and company policies.
- Led a critical business transition project, adapting payroll structures to align with Air Liquid's modified business framework.
- Administered end-to-end payroll processes, including monthly and fortnightly payments, timesheet processing, bonus payments, PAYG tax, union fees, superannuation contributions, onboarding of new employees, and processing termination and redundancy payments.
- Provided expert guidance on payroll-related queries, offering clear explanations to employees across multiple states and territories (VIC, WA, TAS, ACT, NSW, QLD).
- Managed salary adjustments and payroll complexities for expatriates from the France Head Office, ensuring seamless financial integration.
- Supported broader HR and payroll functions as directed by the National HR Manager, contributing to process improvements and operational efficiency.
Admin manager & Payroll Officer
Jindalee Aged Care Residence (Johnson Village Services)
Canberra, Australia
05.2017 - 09.2017
- Managed end-to-end payroll processing for a large workforce, ensuring accuracy and compliance with Fair Work regulations, tax laws, and superannuation requirements.
- Ensured compliance by receiving and submitting Tax Declaration Forms for new employees and coordinating PAYG tax payments fortnightly.
- Oversaw end-of-year payroll reporting, ensuring Group Certificates/Payment Summaries were prepared and submitted on time in line with ATO requirements.
- Liaised with the payroll software provider to troubleshoot and implement system improvements for efficiency and accuracy.
- Maintained cost centre-specific staff cost analysis spreadsheets, ensuring accurate financial forecasting and reporting.
- Monitored and managed agency staff hours, cross-checking attendance records and signed dockets to verify invoicing accuracy and reduce unnecessary expenses.
- Provided critical support to the rostering coordinator during peak periods, ensuring seamless shift coverage and operational continuity.
HR Assistant & Payroll Officer
Minaret College
Melbourne, Australia
10.2015 - 05.2017
- Administered payroll for 250+ employees using Pay3K system.
- Maintained employee records and processed Tax Declaration and Superannuation forms.
- Prepared and submitted PAYG taxes fortnightly and Group Certificates annually.
- Coordinated Pay3K integration with financial accounting software.
- Managed staff tuition fee discounts in collaboration with Finance.
- Assisted HR Manager with long service reviews and general HR tasks.
- Updated staff cost analysis and communicated budget variances quarterly.
- Maintained accurate leave balances and enforced leave application policies.
- Processed unpaid leave and managed salary withholding for non-compliance.
Accounting Intern
Systema Group
Cheltenham, VIC, Australia
07.2015 - 09.2015
- Prepared individual tax returns, small business BAS returns, and financial statements up to trial balance.
- Executed financial reporting procedures, ensuring accuracy in all generated documents.
- Performed reception duties including mail handling, scanning bank statements, and office administration tasks.
- Managed incoming and outgoing calls, messages, and client inquiries to maintain effective communication.
Education
Masters - Accounting
Charles Darwin University
Melbourne, AustraliaBachelor - Business Administration
North South University
Diploma of Project Management -
IH Business College
AustraliaAdvanced Diploma of Program Management -
IH Business College
Darwin, NTCertificate IV - Training and Assessment
HBA
Perth, WAFood safety supervision skill set - Food safety supervisor
Australian Institute of Food Safety
Mallacoota, VICSkills
- Quality assurance
- Team leadership
- Operations management
- Financial management
- Policy writing
- Risk assessment
- NDIS compliance
- Service delivery optimization
- Business development
- Staff training
- Performance management
- Strategic planning
- Documentation management
- Business administration
- Process improvement
- Budgeting, forecasting, and cost control
- Performance monitoring
- Report generation
- Project planning and development
References
- Assoc. Prof. Dr. Kathryn Gilbey, Executive Dean, Batchelor Institute
- Luther RN, Head of Clinical Operation Management, MDHSS
- Jagadish, Assistant Service Manager, 24care Australia Disability Services
- Mehadi Uddin, Head of Operations, MAC Healthcare Services
Timeline
Business Manager (Operations and Business Development)
MAC Healthcare Services
03.2024 - 08.2025
Service Manager (ACT, NSW, QLD)
24CARE Australia Disability Services
09.2023 - 03.2024
Office Operations Manager
Mallacoota District Health Care & Support Services
08.2022 - 08.2023
Research Office Manager
Batchelor Institute of Indigenous Tertiary Education
08.2021 - 08.2022
Office Coordinator, Graduate School
Batchelor Institute of Indigenous Tertiary Education
08.2020 - 08.2021
Workforce Coordinator
ARRCS, Uniting Care Australia
05.2018 - 07.2020
HR & Payroll Coordinator
Air Liquid Healthcare
10.2017 - 04.2018
Admin manager & Payroll Officer
Jindalee Aged Care Residence (Johnson Village Services)
05.2017 - 09.2017
HR Assistant & Payroll Officer
Minaret College
10.2015 - 05.2017
Accounting Intern
Systema Group
07.2015 - 09.2015
Masters - Accounting
Charles Darwin University
Bachelor - Business Administration
North South University
Diploma of Project Management -
IH Business College
Advanced Diploma of Program Management -
IH Business College
Certificate IV - Training and Assessment
HBA
Food safety supervision skill set - Food safety supervisor
Australian Institute of Food Safety