Chayanika Gogoi
Cranbourne East,VIC
Summary
Results-driven professional with nearly four years of diverse experience. Excels in roles demanding creativity, strategic thinking, and exceptional interpersonal skills, particularly in customer service. Demonstrated success as a Marketing Specialist, Business Development Manager, Senior Academic Counselor, and Center Manager. Committed to crafting innovative solutions for unique challenges and taking pride in making a meaningful impact. Eager for growth and seeking new challenges to continue driving impactful career growth. Ready to embrace any new opportunity that will allow to make a difference.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Center Manager
Bhanwar Rathor Design Studio
05.2024 - 12.2024
- Enhanced student success rates by implementing individualized academic plans and monitoring progress regularly.
- Coordinated tutoring services for struggling students, improving their chances of achieving academic success through targeted assistance.
- Promoted a culture of continuous improvement within the counseling team through regular feedback exchanges and collaborative goalsetting.
- Developed strong relationships with students, fostering a supportive environment for academic growth and personal development.
- Collaborated with faculty to identify at-risk students and develop appropriate intervention strategies.
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Built relationships with high school counselors, fostering a network of referrals for potential applicants.
- Conducted exit interviews for departing students, gathering feedback to improve the overall admissions experience for future applicants.
- Implemented recruitment methods designed to increase application pool within targeted areas.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
Sr Officer Admissions
International College of Fashion
12.2023 - 05.2024
- Generate new sales leads, negotiate client pricing, and forecast sales revenue
- Develop, execute, and oversee a business strategy that prioritizes growth and positive customer ratings
- Able to convince students for the courses and enroll them for the same
- Negotiated contracts with vendors to secure favorable terms, resulting in significant cost savings for the company.
- Organized college fairs and coordinated campus visits for prospective students, strengthening enrollment numbers.
- Advised incoming freshmen on major selection based on interests, aptitude assessments, and future career aspirations.
- Increased student retention rates by providing ongoing support throughout their academic journey.
- Oversaw career and job fairs to connect students with area schools and employers.
Senior Academic Counselor
IIAD , Indian Institute of Art and Design
11.2021 - 08.2023
- Managed the entire admission process, guiding leads from application to enrollment
- Represented the institute at education fairs, showcasing our offerings and providing scholarship information
- Negotiated with vendors for participation in education fairs
- Engaged in outreach activities across various schools nationwide
- Facilitated meetings with parents, students, and senior management to streamline admissions
- Conducted exams and maintained detailed records using Excel sheets
- Prepared presentations and contributed to marketing and branding efforts
- Blended administrative tasks, student engagement, relationship management, and promotional activities to enhance the institute's reputation and attract talented students
Marketing Executive
The Telegraph
04.2018 - 02.2019
- Prospected potential clients for advertising space
- Maintained relationships with existing clients
- Negotiated deals with clients
- Ensured advertisements met the client's needs
- Worked directly with clients to understand their advertising goals
- Created tailored solutions aligning with the newspaper's offerings
Business development executive
Baritoz
02.2018 - 04.2018
- Oversaw digital marketing strategies, including email campaigns and designing social media posts for platforms like Instagram and Facebook using tools like Canva
- Coordinated the scheduling of delivery drivers' shifts
- Tracked sales records
- Assisted in creating template images for the app
- Focused on driving growth, improving customer engagement, and enhancing the app's visual presence as a Business Development Manager in Baritoz
Business development Manager
Tridhara
08.2017 - 02.2017
- Crafted personalized itineraries for clients
- Addressed inbound inquiries regarding travel services
- Handled money remittance for bookings
- Assisted with visa processing and ticketing
- Maintained follow-ups with potential customers
- Coordinated email campaigns to promote travel packages
- Managed group bookings for tours and trips
- Fostered strong customer relationships to contribute to the agency's overall growth
- Facilitated seamless travel experiences for clients as a Business Development Manager in the travel agency
Education
Master of Arts - Public Administration
Indira Gandhi National Open University
India07.2019
B.A - English Literature
Handique Girls College
07.2017
Skills
- Community Outreach
- Marketing
- Career Counselings
- Operations management
- Database Management
- Relationship Building
- Higher Education Guidance
- Admission Process Management
- Business development
- Sales expertise
- Customer service
- Data management
- Relationship building
- Customer retention
- Calendar management
- Policy development and enforcement
- Customer service management
- Administrative management
- Business development and planning
- Negotiations
- Relationship building and management
- Client relationship building
- Qualitative analysis
Certification
- PGDM in Tourism and Aviation Management
- PGDM in Computer Application
- Global Distribution System(GDS)
Languages
English
Hindi
Assamese
Bengali
Hobbies and Interests
- Reading
- Painting
- Travelling
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
On-SiteRemoteHybridWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Center Manager
Bhanwar Rathor Design Studio
05.2024 - 12.2024
Sr Officer Admissions
International College of Fashion
12.2023 - 05.2024
Senior Academic Counselor
IIAD , Indian Institute of Art and Design
11.2021 - 08.2023
Marketing Executive
The Telegraph
04.2018 - 02.2019
Business development executive
Baritoz
02.2018 - 04.2018
Business development Manager
Tridhara
08.2017 - 02.2017
B.A - English Literature
Handique Girls College
Master of Arts - Public Administration
Indira Gandhi National Open University
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