Chaymae Elsamad
Maryland’s,NSW
Summary
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Menzies Aviation
09.2024 - Current
- Incredible communication skills
- Communicating with colleagues and supervisors through radio
- Professional and appropriate organization skills
- Ability to remain calm and effective under pressure
- Providing all appropriate information to customers and colleagues
- Following all procedures in all required situations
- Meet passenger requirements
- Responding to all customer needs and requirements
- Escalating any issue to appropriate department
- Assisted and helped passengers traveling
- Accompanied and assisted Minors Travelling
- Maintained and dressed the appropriate requirements
- Completed all assigned task in a timely manner including helping and assisting work colleagues when required
- Working appropriately and professionally at all times in work environment
- Maintained a professional profile at all times
- Navigating and controlling frustrated and emotional customers and clients
Customer Service Representative
Tyree Express
02.2022 - Current
- Company Overview: Granville
- Handling of telephone and front desk reception
- Record management of files and customer orders
- Always displayed high Customer Service Skills
- Ensured all customer complaints were escalated appropriately
- Assisted the manager in administration support
- Ensured all events were entered into the calendar
- Ordered office equipment as required
- Granville
- Casual
Operations Manager
Flipp Burgers
02.2020 - 08.2024
- Lead and coached the Customer Service team to deliver operational standards and customer service across the Customer Service department including excellent service and reduced queue wait times
- Fostered an environment focused on delivering a great customer experience in store
- Assessed team members against key metrics and Ways of Working and provided valuable and constructive feedback for the purposes of recognition and development opportunities
- Developed efficient rosters and succession plans through coaching to increase team productivity in order to improve customer satisfaction
- Reviewed and planned for sales and seasonal events to maximize opportunity and meet customer expectations
- Supported the Store Manager to Lead the Store to ensure a consistent leadership presence across weekends and evenings to deliver a great experience for our customers
- Recruited thoughtfully to onboard and train the best team who are customer focused, are adaptable to change and eager to work as part of a team
- Full Time
Pick packer
01.2016 - 12.2018
- Fulfilling customer needs
- Handling of packages and deliveries
- Packing and unpacking items
- Prepare parcels and orders for delivery
- Scanning and inspecting orders and deliveries
- Casual
Customer Service
AL-TAZAH Charcoal Chicken
05.2016 - 09.2018
- Company Overview: Regents Park
- Packing and serving customer orders
- Catering to crowds and events
- Transporting boxes and deliveries to and from storage
- Regents Park
Education
Certificate II - Transport Security International
Asset College
Parramatta, New South Wales02.2024
Higher School Certificate -
Macarthur Girls High School
Parramatta, New South Wales09.2022
Skills
- Team Coordination
- Financial Budgeting
- Team Management
- Clear Written Communication
- Clear Verbal Communication
- Performance Improvement Strategies
- Development management
- Engagement management
- Technology proficiency
- Change management
Certification
- CPR, AED & First Aid Certificate
- Aviation Security Identification Card (ASIC)
- Certificate II In Transport Security International
- Food Handlers Basic
- WWCC (working with children’s check)
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Customer Service Agent
Menzies Aviation
09.2024 - Current
Customer Service Representative
Tyree Express
02.2022 - Current
Operations Manager
Flipp Burgers
02.2020 - 08.2024
Customer Service
AL-TAZAH Charcoal Chicken
05.2016 - 09.2018
Pick packer
01.2016 - 12.2018
Higher School Certificate -
Macarthur Girls High School
Certificate II - Transport Security International
Asset College
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