- Gym Workouts
- Swimming
- Playing Sports
- Photography
- Adventure Travel
Chayse Barber Sokolowski
Cairns
Summary
Dynamic customer service professional with extensive experience at Belgravia Leisure, excelling in safety oversight and complaint handling. Proven ability to enhance customer satisfaction through effective communication and timely solutions. Skilled in emergency response and first aid, ensuring a secure environment for all patrons. Committed to delivering exceptional service and fostering positive experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
Belgravia Leisure
11.2022 - Current
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored safety of guests in and around swimming pool.
Customer Service Officer
Belgravia Leisure
11.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Counted money in drawers at beginning and end of each shift
Customer Service Cashier
McDonald's
07.2022 - 10.2022
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Redlynch Secondary College
Cairns, QLD11-2024
Certificate II in Hospitality - Hospitality
Redlynch Secondary College
Carins, QLD11-2024
Skills
- Hazard removal
- Pool cleaning
- Water monitoring
- Safety oversight
- Database research
- Complaint handling
- Stress management
- Customer inquiries
- First aid and CPR
- Emergency response
Certification
- First Aid/CPR Certified
- Certificate II in Hospitality
- Lifeguard Certification
Interests
Timeline
Lifeguard
Belgravia Leisure
11.2022 - Current
Customer Service Officer
Belgravia Leisure
11.2022 - 04.2023
Customer Service Cashier
McDonald's
07.2022 - 10.2022
High School Diploma -
Redlynch Secondary College
Certificate II in Hospitality - Hospitality
Redlynch Secondary College
Similar Profiles
Sally RobsonSally Robson
Seasonal Pool Lifeguard at Belgravia Leisure CentreSeasonal Pool Lifeguard at Belgravia Leisure Centre
Serafina BorasSerafina Boras
Duty Manager at Belgravia LeisureDuty Manager at Belgravia Leisure
Carol-Leila HristovCarol-Leila Hristov
Teacher of Swimming and Water Safety and Infant and Preschool Aquatics at Belgravia Leisure Centre Bribie IslandTeacher of Swimming and Water Safety and Infant and Preschool Aquatics at Belgravia Leisure Centre Bribie Island
Brooke AdamsBrooke Adams
Bartender at The Crazy Horse RevueBartender at The Crazy Horse Revue
Mareko BarnesMareko Barnes
Delivery Driver/Laborer at PMCDelivery Driver/Laborer at PMC