Driven by a results-focused approach, I leveraged my sales expertise and critical thinking in my current and previous roles to exceed service goals, enhancing customer satisfaction and profitability. Skilled in complaint handling and building rapport, I consistently met targets and improved quality assurance, demonstrating a commitment to excellence and a proactive attitude in dynamic environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Studio Republic
Maroochydore
01.2025 - Current
Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Answered customer inquiries and provided accurate information regarding products and services.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Worked effectively in team environments to make the workplace more productive.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Advised customers on best practices when using company products or services.
Generated daily reports on sales activities for management review.
Identified customer needs by asking questions and advising on best solutions.
Analyzed customer needs and identified solutions to meet their requirements.
Social Media Content Creator
Free Lancer for Honey I Got You
09.2024 - Current
Confident with current editing tools to tell great stories.
Strengthened content through proofreading and editing.
Boosted brand engagement by creating compelling social media posts and campaigns.
Collaborate with photographers & other vendors to enhance final content product while also assuring photographers/videographers always have the best positioning.
Constantly researching to keep up with current trends.
Friendly, approachable & professional manner when dealing with clients especially when face to face.
Meet deadlines for delivering edited content to clients, maintaining a reputation for reliability and efficiency.
Enhanced client satisfaction with attentiveness to their specific needs and preferences in wedding & branded content.
Actively work on building & maintaining solid relationship with clients.
Small Business Sales Consultant
Youi
11.2021 - 10.2024
Recorded accurate and efficient records in the customer database, effectively sticking to the company's strict compliance and auditing standards, consistently hitting targeted quality scores.
Contributed to team objectives in a fast-paced environment, handling high-volume calls.
Organized complex applications, liaising with our Actuarial department to ensure that clients receive our best product.
Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
Worked effectively with team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Engaged in daily lead calling via telephone and stuck to call processes to ensure best opportunity of reaching clients immediately or at suitable time.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional manner.
Served customers with knowledgeable, friendly support through each stage of their relationship with the company.
Confidently handled objections by firstly building client's trust.
Mastered and worked to continually improve online and inbound leads, follow-up, and upsell processes to set and achieve company-defined sales goals.
Administrative Assistant
Crompton Concepts
02.2021 - 11.2021
Managed phone and email correspondence and handled incoming and outgoing email.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Interacted with vendors, contractors and professional services personnel such as Brisbane City, Gold Coast & Sunshine Coast Councils and Queensland Police to organize traffic permits, receive orders, direct activities, and communicate instructions.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Managed filing system, entered data and completed other clerical tasks.
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Freelance Subtitle Translator and Captioning Specialist at Iuyno Studio, BTI Studio, Doli Media Studio, Prevajalski Studio, SDI, HBO MaxFreelance Subtitle Translator and Captioning Specialist at Iuyno Studio, BTI Studio, Doli Media Studio, Prevajalski Studio, SDI, HBO Max