Summary
Overview
Work History
Skills
References
Timeline
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Che Rumble

Sunshine Coast

Summary

Driven by a results-focused approach, I leveraged my sales expertise and critical thinking in my current and previous roles to exceed service goals, enhancing customer satisfaction and profitability. Skilled in complaint handling and building rapport, I consistently met targets and improved quality assurance, demonstrating a commitment to excellence and a proactive attitude in dynamic environments.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Studio Republic
Maroochydore
01.2025 - Current
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Advised customers on best practices when using company products or services.
  • Generated daily reports on sales activities for management review.
  • Identified customer needs by asking questions and advising on best solutions.
  • Analyzed customer needs and identified solutions to meet their requirements.

Social Media Content Creator

Free Lancer for Honey I Got You
09.2024 - Current
  • Confident with current editing tools to tell great stories.
  • Strengthened content through proofreading and editing.
  • Boosted brand engagement by creating compelling social media posts and campaigns.
  • Collaborate with photographers & other vendors to enhance final content product while also assuring photographers/videographers always have the best positioning.
  • Constantly researching to keep up with current trends.
  • Friendly, approachable & professional manner when dealing with clients especially when face to face.
  • Meet deadlines for delivering edited content to clients, maintaining a reputation for reliability and efficiency.
  • Enhanced client satisfaction with attentiveness to their specific needs and preferences in wedding & branded content.
  • Actively work on building & maintaining solid relationship with clients.

Small Business Sales Consultant

Youi
11.2021 - 10.2024
  • Recorded accurate and efficient records in the customer database, effectively sticking to the company's strict compliance and auditing standards, consistently hitting targeted quality scores.
  • Contributed to team objectives in a fast-paced environment, handling high-volume calls.
  • Organized complex applications, liaising with our Actuarial department to ensure that clients receive our best product.
  • Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
  • Worked effectively with team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Engaged in daily lead calling via telephone and stuck to call processes to ensure best opportunity of reaching clients immediately or at suitable time.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional manner.
  • Served customers with knowledgeable, friendly support through each stage of their relationship with the company.
  • Confidently handled objections by firstly building client's trust.
  • Mastered and worked to continually improve online and inbound leads, follow-up, and upsell processes to set and achieve company-defined sales goals.

Administrative Assistant

Crompton Concepts
02.2021 - 11.2021
  • Managed phone and email correspondence and handled incoming and outgoing email.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel such as Brisbane City, Gold Coast & Sunshine Coast Councils and Queensland Police to organize traffic permits, receive orders, direct activities, and communicate instructions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed filing system, entered data and completed other clerical tasks.

Skills

  • Sales expertise
  • Computer proficiency
  • Call center procedures
  • Customer consulting
  • Quality assurance requirements
  • Risk management
  • Critical thinking
  • Complaint handling
  • Quality control
  • Building rapport
  • Policy analysis

References

References available upon request.

Timeline

Customer Service Representative

Studio Republic
01.2025 - Current

Social Media Content Creator

Free Lancer for Honey I Got You
09.2024 - Current

Small Business Sales Consultant

Youi
11.2021 - 10.2024

Administrative Assistant

Crompton Concepts
02.2021 - 11.2021
Che Rumble