CHE WINIKA
Sarsfield
Summary
Professional cafe worker with experience in customer service, food preparation, and maintaining clean, inviting atmosphere. Strong focus on teamwork and delivering consistent results, adaptable to changing demands. Reliable, friendly, and skilled in handling fast-paced environment while ensuring customer satisfaction.
Overview
10
10
years of professional experience
Work History
Housekeeper
McMillan's Villa's
Metung, VIC
01.2025 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Front of House Employee
Off The Wharf
Lakes Entrance, VIC
09.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Responsible Service of Alcohol
Barista/Acting Manager
Aroma Cafe
Metung, VIC
03.2024 - 01.2025
- Ensured coffee was to a high standard at all times.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Supervised staff to maintain a smooth day.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Helped management keep adequate supply on hand by assisting with ordering and stock rotation.
- Responsible Service of Alcohol
Deli Assistant
Cranbourne Fresh Food Market
Cranbourne East, Australia
04.2022 - 02.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Collaborated with team members to ensure smooth operation of the deli department.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Monitored product quality closely by checking expiration dates and rotating stock accordingly.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Demonstrated product knowledge to assist customers in making informed choices, resulting in higher sales.
Assistant Manager
Cafe Botannix
NZ
07.2018 - 11.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Duty Manager
The Bellevue Garden Bar
NZ
11.2017 - 07.2018
- Daily running of bar to ensure smooth service
- Ensure all aspects of the sale of liquor act are adhered to
- Customer service to both restaurant and bar
- Balance all POS/till transactions
- Gaming room & tab terminal
- Catering functions between 30-100 people
- Restaurant cook 2 days a week to cover chefs days off
Duty Manager
The 7 bar
NZ
11.2016 - 11.2017
- Sale of liquor act are adhered to at all times
- Customer service to both restaurant and bar
- Balance all POS/till transactions
- Gaming room & tab terminal
- Managing complaints/issues to ensure a prompt resolution
- Ensure direction and management to staff
- Kitchen hand/cook when short staffed
Customer Service Representative
Woolworths Online
Australia
05.2015 - 06.2016
- Company Overview: Australia's leading supermarket chain
- Assisting Woolworths Online Customers
- Assisting with enquiries inbound calls/webchat/email
- Advising customers of our online service
- Identify solutions for our customer’s to meet their needs
- Assist customers with placing orders online
- Australia's leading supermarket chain
Education
Certificate -
RSA
VictoriaFood Safety Supervision
VictoriaDiploma in Culinary arts - First year study qualified chef
Wellington Institute of Technology
12.2003
Skills
- Strong work ethic
- Friendly and outgoing
- Time management
- Multitasking and organization
- Problem-solving
Hobbies and Interests
- Travelling & meeting new people and learning about their cultural background
- Learning new ways to cook and bake
- Enjoy outdoors fishing
- Kapa Haka 1997 travelled to Canada, America & Hawaii as New Zealand Representative for the folklore festival.
- 2006 travelled to Belgium, Holland, Italy and Hong Kong for international folk festivals as a New Zealand Representative.
Timeline
Housekeeper
McMillan's Villa's
01.2025 - Current
Front of House Employee
Off The Wharf
09.2024 - Current
Barista/Acting Manager
Aroma Cafe
03.2024 - 01.2025
Deli Assistant
Cranbourne Fresh Food Market
04.2022 - 02.2024
Assistant Manager
Cafe Botannix
07.2018 - 11.2019
Duty Manager
The Bellevue Garden Bar
11.2017 - 07.2018
Duty Manager
The 7 bar
11.2016 - 11.2017
Customer Service Representative
Woolworths Online
05.2015 - 06.2016
Diploma in Culinary arts - First year study qualified chef
Wellington Institute of Technology
Certificate -
RSA
Food Safety Supervision