Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Chealing Lay

Chealing Lay

Hospitality/Retail
Sydney,NSW

Summary

Proven Food & Beverage Attendant with a track record of enhancing customer satisfaction and loyalty at Dining Concepts. Excelled in cleanliness and hygiene, alongside stellar customer engagement, leading to seamless service. Mastered POS system operation and teamwork, significantly contributing to a positive dining experience. Skilled in handling complaints with energy and enthusiasm, ensuring guest delight.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Food & Beverage Attendant

Dining Concepts
10.2023 - 03.2024
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Delivered exceptional customer service, addressing any complaints or concerns promptly and professionally.
  • Collaborated with team members to provide seamless service during high-volume shifts.
  • Operated POS system to facilitate cash and credit transactions and refunds.

Waitress

Pepperlunch Australia
06.2018 - 12.2018
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Masters - Commerce

University of Sydney
04.2001 -

Skills

Cleanliness and hygiene

Languages

English
Full Professional
Cambodian
Native or Bilingual

Certification

Responsible Service of Alcohol

Timeline

Responsible Service of Alcohol

01-2024

Food & Beverage Attendant

Dining Concepts
10.2023 - 03.2024

Waitress

Pepperlunch Australia
06.2018 - 12.2018

Masters - Commerce

University of Sydney
04.2001 -

Similar Profiles

CREATE PROFILE
Chealing LayHospitality/Retail