Chee Keong(Daniel) Chan
Burwood,VIC
Summary
Accomplished Team leader role with more than 10 years of experience in the effective and efficient running of hotel industry. Dedicated to improving service through motivational leadership and exceptional attention to detail across multiple areas.
Overview
25
25
years of professional experience
Work History
In Room Dining Team Leader
Grand Hyatt Melbourne
02.2011 - 08.2020
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Cut spending through effective inventory management and supply sourcing.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments, with highest record of over 100 orders per night.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Monitored food preparation, production and plating for quality control.
- Trained and managed staff, including employee development, issuing disciplinary action and conducting performance reviews.
Restaurant Manager
Baba House Malaysian Restaurant
11.2004 - 01.2010
- Correctly calculated inventory and ordered appropriate supplies.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Bar Supervisor, Bar Staff & Waiter
Grand Hyatt Melbourne
10.1995 - 10.2003
- Utilized ever-growing mixology expertise to train staff and lead by example in Cocktail creation and delivery.
- Devised unique events and special promotions to drive sales.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Education
High School Diploma -
Taylor School Of Hotel Management
Kuala Lumpur, Malaysia07.1995
Skills
- Works well in a team environment
- Coordinating Team Projects
- MS Office
- Fluent in Mandarin, Cantonese and Malay
- Outstanding Team Leadership And Coaching
- Excellent Customer service
- Communication skills
- Problem and complaint resolution
Timeline
In Room Dining Team Leader
Grand Hyatt Melbourne
02.2011 - 08.2020
Restaurant Manager
Baba House Malaysian Restaurant
11.2004 - 01.2010
Bar Supervisor, Bar Staff & Waiter
Grand Hyatt Melbourne
10.1995 - 10.2003
High School Diploma -
Taylor School Of Hotel Management
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