Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Cheeriann Miller

Gold Coast,QLD

Summary

Passionate Support Worker and Disability Consultant , with a diverse background providing vulnerable individuals with care to improve quality of life.

Years of experience in administering developmental screenings and providing mentoring services. Warm and friendly professional committed to orchestrating support for people dealing with various issues such as, substance abuse, domestic violence, homelessness and mental illness. Certified in Community Services and Employment Specialist Services.

Overview

8
8
years of professional experience

Work History

Employment Consultant - EXO Specialist Contract

BUSYAbility
Palm Beach , QLD
11.2022 - Current
  • Managed a caseload of approximately 65 clients per month
  • Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
  • Facilitated meetings between employers and prospective candidates in order to facilitate successful placements.
  • Providing ongoing support throughout the job search process.
  • Monitored clients' progress after placement to ensure successful integration into their new roles.
  • Developed job leads with local companies and organizations.
  • Assisted clients in developing realistic career objectives based on their qualifications, skills, experience and personal goals.
  • Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
  • Counseled clients on resume writing, interviewing techniques, job search strategies, and other related topics.
  • Conducted individualized assessments to determine client's eligibility for employment programs.
  • Researched local training opportunities and educational resources available to assist clients in achieving their desired objectives.
  • Assisted clients in obtaining necessary accommodations or modifications to perform their jobs effectively.

Administration for AASN

BUSY At Work
Southport, QLD
11.2020 - 11.2022
  • Updated databases with new customer contact details or changes in existing accounts.
  • Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
  • Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
  • Developed and implemented effective office procedures to ensure smooth running of the organisation.
  • Updated and successfully cleared high volume of files daily with reliable accuracy.
  • Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
  • Generated weekly reports detailing progress made against set targets or objectives.
  • Identified discrepancies between original versions of legal documents and their updated counterparts.

Personal Relations & Advertising

Local Search
Robina, QLD
02.2016 - 11.2020
  • Created and executed social media strategies to increase customer engagement.
  • Proofread copy for grammar, punctuation, style, and accuracy of facts.
  • Collaborated with marketing managers to ensure messaging was consistent across all platforms.
  • Ensured compliance with legal regulations related to advertising materials.
  • Worked closely with graphic designers on layout, colors, fonts, images.
  • Coordinated closely with other departments such as sales and product development.
  • Maintained a library of approved photos, graphics, logos, videos.
  • Edited content for accuracy and clarity according to company standards.
  • Advised clients on best practices in digital advertising strategies.

Customer Service Representative

Foxtel
Robina, QLD

Customer Service Manager

OzFuture
Southport , QLD

Personal Support Worker

Wesley Mission
Gold Coast , QLD

Education

Diploma in Community Services - Family And Community Services

Charlton Brown
Brisbane
10-2012

First Aid & CPR -

Paradise First Aid

Skills

  • Articulated and well spoken
  • Customer service -orientated
  • Excellent Communication skills
  • Using many systems at once
  • Knowledge in Government internal systems
  • Team player
  • Reliable
  • Working with diverse backgrounds and behavioral disorders familiarity
  • Good Presentation
  • Records Management
  • First aid and CPR certified
  • Resume Writing
  • Client Advocacy
  • Disability Awareness
  • Workforce Development
  • Case Management

Affiliations

  • My passion in life is, making the lives of the venerable better. This includes animals. I have spent the last 12 years volunteering with many non-for-profit rescues around Australia and other parts of the world.

Timeline

Employment Consultant - EXO Specialist Contract

BUSYAbility
11.2022 - Current

Administration for AASN

BUSY At Work
11.2020 - 11.2022

Personal Relations & Advertising

Local Search
02.2016 - 11.2020

Customer Service Representative

Foxtel

Customer Service Manager

OzFuture

Personal Support Worker

Wesley Mission

Diploma in Community Services - Family And Community Services

Charlton Brown

First Aid & CPR -

Paradise First Aid

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Cheeriann Miller