ADINA MUTIARA TIRTA
Melbourne,VIC
Summary
As a highly motivated, organized, and reliable professional, I possess a versatile skill set in providing excellent customer service and improving procedures to enhance business function. I excel in anticipating customer needs, addressing complaints and resolving issues promptly while maintaining focus and a positive attitude in stressful situations and high-volume environments. At the same time, my studies in Law at Universitas Sebelas Maret have equipped me with a developed communication skills in the customer service industry. I am serious about delivering high-quality service and thrive in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
H&M Retail Store
04.2022 - 01.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Waitress
Sebait Kopi
01.2019 - 07.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent customer service, successfully increasing referrals and walk-in business.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Cashier
Big Bad Wolf Book Fair
02.2018 - 02.2018
- Greeted customers entering thestore and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Law - Law
Universitas Sebelas Maret
Surakarta, Indonesia02.2022
Skills
- Customer Service and Rapport
- Sales and Marketing
- Team Collaboration
- Order Management
Languages
Indonesian
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Associate
H&M Retail Store
04.2022 - 01.2023
Waitress
Sebait Kopi
01.2019 - 07.2019
Cashier
Big Bad Wolf Book Fair
02.2018 - 02.2018
Bachelor of Law - Law
Universitas Sebelas Maret
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