Chelcie Gardiner
Brisbane
Summary
Welcoming and Dedicated Service Supervisor with 5 years of experience in the customer service industry. Skilled in assisting customers with inquiries and resolving issues efficiently, while providing friendly and personable support. Dependable and reliable, with proven expertise in training and developing diverse teams, setting high expectations, and fostering a professional, respectful work environment. Committed to delivering exceptional customer service, with excellent verbal and written communication skills and a strong focus on team performance and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Coles Service Superviser
Coles Supermarket
02.2024 - Current
- Responsible for overseeing daily store operations, including opening procedures, cash management and till reconciliation, inventory replenishment for merchandise, confectionery, and beverage displays, and coordinating staff schedules and breaks.
- Ensured adequate coverage by arranging replacements for absent team members, while also supporting customer service through basket runs and operating point-of-sale registers for food and tobacco products.
- Engaged in continuous online training to remain current with legislation and enhance professional proficiency.
- Delivered excellent customer service by greeting customers warmly, assisting with product enquiries, and resolving issues such as refunds, lost items, and concerns promptly and professionally.
- Supported front-end operations by efficiently operating cash registers, scanning items, processing cash, credit, and digital payments, and carefully packing purchases.
- Adhered to Coles policies, health and safety regulations, and loss prevention procedures to uphold operational and compliance standards.
- Handled customer complaints and inquiries with professionalism, ensuring positive resolutions and enhancing customer satisfaction.
- Contributed to team performance by promoting a friendly, service-focused environment and supporting staff in delivering consistent customer care.
Coles Service Superviser
Coles Supermarket
03.2023 - 02.2024
- Responsible for overseeing daily store operations, including opening procedures, cash management and till reconciliation, inventory replenishment for merchandise, confectionery, and beverage displays, and coordinating staff schedules and breaks.
- Supporting customer service through basket runs and operating main register for food and tobacco products.
- Engaged in continuous online training to remain current with legislation and enhance professional proficiency.
- Delivered excellent customer service by greeting customers warmly, assisting with product enquiries, and resolving issues such as refunds, lost items, and concerns promptly and professionally.
- Supported front-end operations by efficiently operating cash registers, scanning items, processing cash, credit, and digital payments, and carefully packing purchases.
- Adhered to Coles policies, health and safety regulations, and loss prevention procedures to uphold operational and compliance standards.
- Handled customer complaints and inquiries with professionalism, ensuring positive resolutions and enhancing customer satisfaction.
- Contributed to team performance by promoting coles charity and doing bulk item scans, quick Scan time, promoting fly buys and supporting staff in delivering consistent customer care.
Customer Service Cashier
Paradise Bakehouse
12.2021 - 02.2023
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and clean all Food and drink display cabinets as well as service desk displays and merchandise racks to maintain appearance of store.
- Processed customer orders and accurately handled payment transactions by utilized POS system to handle customer cash and credit card transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Cleaning the baking and food prep equipment and wiping down tables during the day
Deli Clerk
IGA Supermarket
12.2020 - 01.2022
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional meals during downtime for expected busy periods.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept Hot box, meat case and dessert case stocked with fresh selections and arranged to entice orders.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Education
Bachelor of Business - Event Management & Real Estate
Griffith University
QLD12-2025
Shalom College
Bundaberg 11-2021
Skills
- Ability to conduct market research and stay updated on industry news to identify opportunities and risks
- Active listening and empathy to understand client needs, preferences, and main points
- Strong verbal and written communication skills for interacting with clients, colleagues, and other stakeholders
- Successfully collaborated in diverse team environments across multiple university projects and assignments
- Great Computer Proficiency (Microsoft Office, Excel, PowerPoint, Teams, Word)
- Delivered excellent customer service by providing tailored solutions and maintaining high client satisfaction
- Demonstrates strong time management skills through effective prioritisation, scheduling, and completion of tasks within deadlines
- Strong commitment to professional appearance and presentation, reflecting organisational values
Certification
- Cert III in Business at Shalom College - Completed 2021
- Real Estate Full License-REIQ (Will be finished in November)
Timeline
Coles Service Superviser
Coles Supermarket
02.2024 - Current
Coles Service Superviser
Coles Supermarket
03.2023 - 02.2024
Customer Service Cashier
Paradise Bakehouse
12.2021 - 02.2023
Deli Clerk
IGA Supermarket
12.2020 - 01.2022
Bachelor of Business - Event Management & Real Estate
Griffith University
Shalom College
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