Chelissa Lasserre
Cambooya ,QLD
Summary
My name is Chelissa. I am seeking employment in child safety or a position that closely collaborates with child safety to assist families and provide them with support. I desire a job that offers variety, which will challenge my personal skills while simultaneously enhancing and developing more skills.
Overview
14
14
years of professional experience
Work History
Family Practitioner
Kanda Care Company
01.2025 - Current
- Provide intensive family support tailored to the needs of children, young people, and their families
- Implement evidence-based interventions, including parenting strategies and practical life skills coaching
- Support families to access community resources, education, and employment pathways
- Conduct home visits and engage in early intervention strategies to improve safety and wellbeing outcomes
- Work alongside Child Safety and other government and community stakeholders to deliver wrap-around support
- Complete documentation and case notes in line with legislative and organisational requirements
Residential Youth Care Worker - Team Leader
Southern Cross Support Services
04.2022 - 01.2025
- Oversaw daily routines of youth in placement and delivered services related to basic human needs.
- Reported incidents that negatively affected child safety.
- Maintained cleanliness of youth facilities and rooms.
- Documented child progress, reporting extreme changes in behaviour.
- Encouraged completion of daily chores and personal hygiene practices.
- Established and maintained environment, encouraging teamwork, collaboration and ethical behaviour.
- Supported and encouraged academic performance to help youth achieve educational goals.
Administration Officer Temp
Hays Recruitment
01.2022 - 02.2022
- Updated and successfully cleared high volume of files daily with reliable accuracy.
- Achieved timeline and quality targets when organizing large volume of records.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Family and Well-being Support Worker
Goolburri Aboriginal Health Advancement
09.2020 - 10.2021
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Interviewed family members to assess situations, capabilities and problems.
- Referred family members to outside support options to assist with coping during times of increased stress.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
- Identified appropriate community resources and provided referrals for services.
INDIGENOUS ENGAGEMENT & EMPLOYMENT SPECIALIST
Neato Employment Services
12.2018 - 11.2019
- Oversaw address of customer requests for friendly, knowledgeable service and support.
- Scheduled appointments to meet customer needs and resolve key concerns.
- Improved clients' understanding of job search and interview techniques to help individuals find employment.
- Placed individuals in jobs based on skills, abilities and interests.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
Bank Teller
National Australia Bank
12.2011 - 09.2018
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Welcomed customers and offered pleasant service during entire transaction.
Education
Certificate - Domestic Violence
Shark Cage
Toowoomba, QLD07-2025
Certificate - Domestic Violence
Safe And Together
Toowoomba, QLD06-2025
Bachelor of Social Work -
USQ
Toowoomba01-2028
Certificate IV - Child, Youth And Family Intervention
Tafe Qld
11.2022
Certificate - Frist Aid And CPR
Top of The Range
09-2025
Card - Blue
Working With Children Card
09.2020
Year 12 Certificate
St Saviour's College
Toowoomba, Qld11.2012
Skills
- Schedule maintenance
- File management
- Time management
- Customer service
- Active listening
- Relationship building
- Skill development
- Critical thinking
Reference
Name: Tanya Ozzimo
Family Support
Kanda Care
Number: 0412262711
Name: Annie Alfereti
Team Leader
Southern Cross Support Services
Number: 0401341076
Timeline
Family Practitioner
Kanda Care Company
01.2025 - Current
Residential Youth Care Worker - Team Leader
Southern Cross Support Services
04.2022 - 01.2025
Administration Officer Temp
Hays Recruitment
01.2022 - 02.2022
Family and Well-being Support Worker
Goolburri Aboriginal Health Advancement
09.2020 - 10.2021
INDIGENOUS ENGAGEMENT & EMPLOYMENT SPECIALIST
Neato Employment Services
12.2018 - 11.2019
Bank Teller
National Australia Bank
12.2011 - 09.2018
Card - Blue
Working With Children Card
Year 12 Certificate
St Saviour's College
Certificate - Domestic Violence
Shark Cage
Certificate - Domestic Violence
Safe And Together
Bachelor of Social Work -
USQ
Certificate IV - Child, Youth And Family Intervention
Tafe Qld
Certificate - Frist Aid And CPR
Top of The Range