Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Chelissa Lasserre

Cambooya ,QLD

Summary

My name is Chelissa. I am seeking employment in child safety or a position that closely collaborates with child safety to assist families and provide them with support. I desire a job that offers variety, which will challenge my personal skills while simultaneously enhancing and developing more skills.

Overview

14
14
years of professional experience

Work History

Family Practitioner

Kanda Care Company
01.2025 - Current
  • Provide intensive family support tailored to the needs of children, young people, and their families
  • Implement evidence-based interventions, including parenting strategies and practical life skills coaching
  • Support families to access community resources, education, and employment pathways
  • Conduct home visits and engage in early intervention strategies to improve safety and wellbeing outcomes
  • Work alongside Child Safety and other government and community stakeholders to deliver wrap-around support
  • Complete documentation and case notes in line with legislative and organisational requirements

Residential Youth Care Worker - Team Leader

Southern Cross Support Services
04.2022 - 01.2025
  • Oversaw daily routines of youth in placement and delivered services related to basic human needs.
  • Reported incidents that negatively affected child safety.
  • Maintained cleanliness of youth facilities and rooms.
  • Documented child progress, reporting extreme changes in behaviour.
  • Encouraged completion of daily chores and personal hygiene practices.
  • Established and maintained environment, encouraging teamwork, collaboration and ethical behaviour.
  • Supported and encouraged academic performance to help youth achieve educational goals.

Administration Officer Temp

Hays Recruitment
01.2022 - 02.2022
  • Updated and successfully cleared high volume of files daily with reliable accuracy.
  • Achieved timeline and quality targets when organizing large volume of records.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Family and Well-being Support Worker

Goolburri Aboriginal Health Advancement
09.2020 - 10.2021
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Interviewed family members to assess situations, capabilities and problems.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
  • Identified appropriate community resources and provided referrals for services.

INDIGENOUS ENGAGEMENT & EMPLOYMENT SPECIALIST

Neato Employment Services
12.2018 - 11.2019
  • Oversaw address of customer requests for friendly, knowledgeable service and support.
  • Scheduled appointments to meet customer needs and resolve key concerns.
  • Improved clients' understanding of job search and interview techniques to help individuals find employment.
  • Placed individuals in jobs based on skills, abilities and interests.
  • Identified barriers to client employment and helped to develop strategies for overcoming these barriers.

Bank Teller

National Australia Bank
12.2011 - 09.2018
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Welcomed customers and offered pleasant service during entire transaction.

Education

Certificate - Domestic Violence

Shark Cage
Toowoomba, QLD
07-2025

Certificate - Domestic Violence

Safe And Together
Toowoomba, QLD
06-2025

Bachelor of Social Work -

USQ
Toowoomba
01-2028

Certificate IV - Child, Youth And Family Intervention

Tafe Qld
11.2022

Certificate - Frist Aid And CPR

Top of The Range
09-2025

Card - Blue

Working With Children Card
09.2020

Year 12 Certificate

St Saviour's College
Toowoomba, Qld
11.2012

Skills

  • Schedule maintenance
  • File management
  • Time management
  • Customer service
  • Active listening
  • Relationship building
  • Skill development
  • Critical thinking

Reference

Name: Tanya Ozzimo

Family Support

Kanda Care

Number: 0412262711


Name: Annie Alfereti

Team Leader 

Southern Cross Support Services 

Number: 0401341076

Timeline

Family Practitioner

Kanda Care Company
01.2025 - Current

Residential Youth Care Worker - Team Leader

Southern Cross Support Services
04.2022 - 01.2025

Administration Officer Temp

Hays Recruitment
01.2022 - 02.2022

Family and Well-being Support Worker

Goolburri Aboriginal Health Advancement
09.2020 - 10.2021

INDIGENOUS ENGAGEMENT & EMPLOYMENT SPECIALIST

Neato Employment Services
12.2018 - 11.2019

Bank Teller

National Australia Bank
12.2011 - 09.2018

Card - Blue

Working With Children Card

Year 12 Certificate

St Saviour's College

Certificate - Domestic Violence

Shark Cage

Certificate - Domestic Violence

Safe And Together

Bachelor of Social Work -

USQ

Certificate IV - Child, Youth And Family Intervention

Tafe Qld

Certificate - Frist Aid And CPR

Top of The Range

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