Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Chell Troeger

Heddon Greta

Summary

To attain a position where I can further develop and enhance my existing skills. I am currently working between two roles which includes managing the end to end Tender processes and submissions. I am also experienced with pre-screening, sourcing and all aspects of the recruiting and onboarding processes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Recruitment & Onboarding Consultant

Workforce International
07.2024 - Current
  • Built strong relationships with managers through regular communication and understanding their Depot's needs.
  • Enhanced the company's reputation by ensuring a positive candidate experience throughout the entire recruitment process.
  • Completed all Functional Capacity Tests for every Candidate
  • Streamlined the interview process for efficiency, resulting in faster hiring decisions.
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Streamlined new hire processes by developing efficient task workflows and checklists.
  • Completed required drug and alcohol tests for new candidates

Bids & Tender Co-Ordinator

Workforce International
11.2022 - Current
  • Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
  • Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
  • Improved tender response rates by tailoring proposals to client needs and requirements.
  • Managed a comprehensive database of past bids, improving accessibility to information for future submissions.
  • Transformed bid templates to improve readability and presentation, resulting in increased client engagement rates.
  • Prioritized tasks effectively during peak tender periods to ensure all deadlines were met.

Provider Network Co-ordinator

NIB
03.2019 - 11.2019
  • Direct Credit rejections – contacting provider to obtain correct details and release payment
  • Update records for – Ancillary providers, Allied Health Providers and Natural Therapy Providers
  • Load Medicare files
  • Load association lists
  • Medigap registrations
  • Create/Update CRM records
  • Ancillary claims / resolving registration issues
  • Direct billing registrations
  • First Choice provider email enquiries & applications
  • First Choice provider contracts – sending out contracts to join the network
  • Activating HICAPS
  • Ensuring all compliance is current for all providers eg: APRAH checks, ASIC
  • WHICS reporting
  • Health Point updates/drops


Mine Maintenance Co-Ordinator

Total Fire Solutions
03.2018 - 02.2019
  • Invoicing for Hunter Valley Operations, Warkworth Mount Thorley and all commercial sites – total 36 sites across the Hunter Valley
  • NSW Training and Inductions for over 90 employees
  • Follow up of debtors for payment
  • Process all timesheets for Technicians
  • Maintain procedure manuals and training of staff for role
  • Working with schedulers to ensure timely completion of allocated jobs
  • Upload work dockets
  • Working towards daily KPI’s and monthly company targets

Accreditations Lead

My Local Broker
07.2017 - 01.2018
  • Managing the process for the lodgement of accreditation applications with Lenders on behalf of mortgage brokers
  • Providing support and facilitating a smooth accreditation process for new and existing members
  • Identifying opportunities for cross sell service offerings
  • Provision of weekly reports to Head of Memberships
  • Work with BDM team to ensure the broker is happy with all progress
  • Focussing on strong due diligence regime
  • Provide email and telephone support to brokers experiencing any difficulties
  • Complete broker file audits in accordance with ASIC standards and regulations
  • Building strong relationships with brokers

Member Services Officer

Vow Financial
05.2015 - 07.2017
  • Lender accreditation for current brokers
  • Prepare agreements and induction for new brokers
  • Brokers compliance with brokers agreement requirements (PI, COSL etc.)
  • Maintain broker current accreditation via spreadsheet
  • Update Loanworks program with current information
  • Telephone and email communication with all brokers in regards to accreditations and queries
  • General administration, answering incoming phone calls
  • Ensuring a smooth process for all brokers when obtaining new and obtaining transfer accreditations from lenders
  • Maintain all procedure manuals
  • Additional tasks as required

Corporate Receptionist

Hunter Valley Training Company
03.2013 - 01.2015
  • Management of Shortel communication system which covers all extensions for multiple divisions including head office, HVTC Hunter, Hunter-V-Tec, HVTC Western Sydney and HVTC Illawarra, Shoalhaven, Norther Rivers, Mid Coast and Southern Sydney
  • Maintaining security and opening of premises daily
  • Assist head office executive team with document control and other administrative duties a required by department
  • Other administrative duties including but not limited to faxing, filing, scanning, labelling, copying, archiving and typing
  • Provide assistance, support ad relief to head office staff during periods of leave or where required as directed by Executive Support Officer and Manager Executive and Quality
  • Daily recording and distribution of all incoming mail
  • Place orders, receive, audit and distribute company uniforms in accordance with company procedure
  • Management of conference, meetings, appointments, regional hook ups and calendars for Executive Team, members of the Board and Management staff
  • Additional tasks as required

Skills

  • Exceptional customer service
  • Employment record keeping
  • Document control
  • Proposal writing
  • Problem-solving
  • Attention to detail
  • Time management
  • Multitasking
  • Client relationships

Certification

  • Certificate II Business Services
  • Provide First Aid Certificate – EFI0038437
  • National Police Check – NCHRC2015-7106
  • Working with Children Check – WWC0584893E
  • Certificate II Hospitality Food & Beverage
  • Responsible Service of Alcohol Certificate
  • Responsible Conduct of Gambling Certificate
  • Collect Specimens for Drug & Alcohol Testing - HLTPAT005

Timeline

Recruitment & Onboarding Consultant

Workforce International
07.2024 - Current

Bids & Tender Co-Ordinator

Workforce International
11.2022 - Current

Provider Network Co-ordinator

NIB
03.2019 - 11.2019

Mine Maintenance Co-Ordinator

Total Fire Solutions
03.2018 - 02.2019

Accreditations Lead

My Local Broker
07.2017 - 01.2018

Member Services Officer

Vow Financial
05.2015 - 07.2017

Corporate Receptionist

Hunter Valley Training Company
03.2013 - 01.2015

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Chell Troeger