CHELSE-LEIGH MENTOR
Johnston,Australia
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
9
9
years of professional experience
Work History
Manager
Wincity Vintage
03.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies as well as having experience in POS Systems.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established team priorities, maintained schedules, monitored performance and created staff rosters.
BARISTA/ASSISTANT MANAGER
THE NOOK
05.2022 - Current
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Replenished supplies to maintain adequate stock levels
- Operated cash registers and handled cash and card transactions
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks
- Committed to delivering excellent customer service while working in a fast-paced environment
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Focused on learning new skills and staying updated with industry changes
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
CUSTOMER SERVICE
BEST & LESS
02.2022 - 05.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
SALES ASSISTANT & CUSTOMER SERVICE
AMELIA'S BAKED WITH LOVE
02.2016 - 04.2019
- Handled cash and credit transactions and developed programs to process online payments
- Arranged store products on shelves and promotional displays
- Managed daily operations of store when supervisors were absent
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Recommended complementary purchases to customers, increasing revenue.
Education
HIGH SCHOOL DIPLOMA -
11.2021
Skills
- POS System Operations
- Excellent Memory
- Adaptive and Creative
- Opening and Closing Coordination
- Customer service
- Shift scheduling
- Consistent and Resilient
- Staff management
- Verbal and written communication
References
- Mark Leota (Business Owner at Wincity Vintage) - 0434 579 654
- Makayla Retchford (Manager at The Nook) - 0421 816 488
Languages
Afrikaans
Full Professional
Timeline
Manager - Wincity Vintage
03.2024 - Current
BARISTA/ASSISTANT MANAGER - THE NOOK
05.2022 - Current
CUSTOMER SERVICE - BEST & LESS
02.2022 - 05.2022
SALES ASSISTANT & CUSTOMER SERVICE - AMELIA'S BAKED WITH LOVE
02.2016 - 04.2019
DARWIN HIGH SCHOOL - HIGH SCHOOL DIPLOMA,
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