Chelsea Andrews
Licenced Customs Broker
Brisbane,QLD
Summary
Results-oriented professional with a diverse background in materials logistics management and customer service. Proven ability to conceptualise, plan and manage successful business operations. Additional experience in warehousing, 3pl, 4pl, Off shore logistics, inventory management and project operations. Dedicated, well organised, highly communicative and detail-oriented with strong ability to communicate effectively with technology, executive and business audiences.
Overview
6
6
years of post-secondary education
20
20
years of professional experience
Work History
Portfolio Manager
20 Cube Logistics
Brisbane , QLD
2017.01 - 2020.10
- Portfolio Management (end to end supply chain) of top tier clients with annual gross profit in excess of AUD 3,000,000.00
- Maintained 20% increase on GP year on year for 2019/2020 across portfolio
- Facilitated portfolio performance review quarterly with tier 1 clients, presented proposals for new strategies to minimise risk exposures and followed through implementation.
- Leveraged knowledge of experience to manage inventory and retain accountability for projects worth in excess of $ 1,000,000
- Handled day-to-day running of supply chain, ensuring high levels of proficiency and progression. Best managed through Forecast planning, discrepancy review, contract and budget spend, correct cost allocations
- Maintained optimal inventory levels to meet operational requirements of customers. Identified material shortages / discrepancies / delays and kept all relevant stakeholders informed of details whilst maintaining same in ERP systems.
- Revised production schedules to meet dynamic conditions such as supply shortages and backlogs.
- Resolved conflicts, negotiated mutually beneficial agreements between parties.
- Supported tech projects, batch release testing, change management, resolution of customer support enquiries for the ERP, Portal and WMS systems.
- Supervised 4 staff members tasked with handling materials management, planning, purchasing, customer service duties.
- Managed global distribution network, including overseas trade partners, trade compliance, warehouse management domestically and internationally.
Sales /State Operations Manager
20Cube Logistics
Brisbane , QLD
2016.01 - 2017.01
- Managed the Brisbane Branch (head office). 45 staff with annual turnover AUD 25million, monthly GP of 500k. Budget and P&L responsibility for Brisbane, maintaining monthly profit of 500k through exposure management, project budgets and forecasting.
- Leader to Portfolio Managers and Executives. Direct line reports consisted of 6 staff and indirect reports consisted of 30 staff
- Worked directly with management COO / CEO, to brainstorm, discuss strategy, mitigating potential issues both internally and externally
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders serving as key for obtaining stakeholder engagement
- Increased sales across the branch by $200,000 establishing programs, overseeing performance and Portfolio management, vendor optimisation
- Responsible for assisting national sales director with commercial tender submissions, RFQ's, Trade enquiries for project work relating toeCapital or out of gauge equipment.
- Prepared and presented quarterly budget reviews to the board
- Collaborated with HR operations, including strategic workforce planning, recruitment and training, goal cascading, performance management, staffing and incentives administration.
- Delegated process flow and informed management of delays and challenges, as well as suggested resolutions.
- Promoted positive customer experience through day-to-day supervision and management of the ERP,BPM and WMS facilities.
- Evaluated suppliers by assessing quality, timeliness and compliance of materials to maintain tight cost controls and maximize business operational efficiency through the ERP
- Supported regulatory compliance by overseeing audits from various industries to verify protocol adherence.
- Responsible for contract rate negotiation with customer and vendors. Successfully negotiated rate reductions with various vendors saving $85,000 in operational costs, optimising rates for customers whilst also broadening our vendor base to access alternate services options
Customer Service Manager
20Cube Logistics
Brisbane , QLD
2013.04 - 2016.01
- Portfolio Management of end to end supply chain
- Instrumental role in the organisational transformation and implementation, of successful large-scale corporate restructuring of OBM International Trade Services Pty Ltd to 20Cube logistics 2012.
- Introduced higher standards for customer service, increased efficiency by streamlining processes and internal operations.
- Reviewed repeated issues within operations to solve problems therefore improving outcomes.
- Aided senior leadership during executive decision-making processes, generated daily reports for recommending corrective actions and improvements.
- Invoicing / creditor processing, management of Accounts Receivable, management of WIP's and accruals
Customer Service Assistant Manager
20Cube Logistics
Brisbane , QLD
2012.10 - 2013.03
- Created customer support strategy for team of 6 increasing customer retention by 10 %.
- Led process improvement alongside problem-solving efforts to create standard procedures allowing an escalation policy for customer support team.
- Analysed shipment data to explore issues, develop potential solutions and maintain high-quality service, providing solutions to involved parites.
- Created workflow initiatives via the ERP system resulting in leaner processes across mutliple teams
- Purchase order management for all clients under my portfolio +4000 orders per month
- Centralised monitoring through DNA (off shore data center) of purchase order’s by Vendor, ready date, supplier management with exception reporting on PO status for example, split order management, part booking / short booking / surplus booking based on site requirements
- RFQ, rates and tender management.
Customer Service Executive
20Cube Logistics
Brisbane , QLD
2012.10 - 2013.03
- Portfolio Management of clients with annual gross profit in excess of AUD 3million
- Handle incoming inquiries from clients pertaining to demand planning of purchase orders, inventory levels, dispatch requirements, into store dates and final sale
- Completed contracts and shipping documentation capturing details in ERP providing visibility to customers of projects and budgetary progress.
- Created and maintained service of shipment status reports through ERP, WMS and Customer portal.
- Establish SOP's for clients at point of onboarding and maintain client rates monthly in ERP.
- Built partnerships with key stakeholders in diverse internal teams including sales, finance and operations departments to streamline processes.
Freight Development Group Leader
OBM International Trade Services Pty Ltd
Brisbane , QLD
2008.07 - 2012.04
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs of top 50 clients
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Reorganised and enhanced employee training to close knowledge gaps and boost group performance.
- Controlled costs and optimised spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Reviewed daily requirements and forecasts and delegated work for optimal coverage.
- Aligned strategies with expected production demands and particular customer requirements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Operations Process Supervisor
OBM International Trade Services
Brisbane , QLD
2007.06 - 2008.06
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with customs department to achieve 95% KPI daily target rate of customs lodgements
- Used coordination and planning skills to achieve results according to materials schedule.
- Partnered with scheduling department to design and implement changes to production schedule to allow for faster product processing.
- Identified issues, analysed information and provided solutions to problems.
- Monitored all objectives and communicated with various teams regarding performance.
Senior Import Operator
OBM International Trade Services Pty Ltd
Brisbane , QLD
2006.05 - 2007.05
- Managed logistical planning/supply chain movements: warehousing, distribution, vendor management, 3 PL, and inventory control in collaboration with operations teams.
- Responsible for 3PL provider sourcing, development, qualification, rate negotiation, contract management, performance assessment and improvement, non-conformance management.
- Engaged vendors for quotes and issued purchase orders. Utilised best practice purchasing techniques to procure correct material, at correct price, for on time delivery.
- Receive and process materials purchase orders from client
- Facilitated daily meetings between supply chain teams to communicate production priorities. Thereafter coordinating activities to meet material delivery dates to site. Reviewing but not limited to purchasing, demand forecasting, cost analysis, and process innovation with departmental counterparts.
- Provided weekly updates and attended meetings with senior management, regarding status of critical material deliveries to site. Including high level updates on overall material availability for remainder of production.
- Proactively identified material delays and offered solutions to stakeholders where material delays would not meet current production schedule.
- Stock reconciliation and analysis of stock movements across all warehouses
- Monitored and analysed current trends within market to assist with identification and management of risks within supply chain therefore minimising risk of any delays to site.
- Coordinated materials movements between warehouses, and made decisions on transport mode and timing of material deliveries to site.
- Improved onsite maintenance schedules, by promptly communicating delays in materials to maintenance. Enabling work orders to be planned and rescheduled ahead of time.
- Best practice forecasting to cover material deliveries over holiday periods ensuring stock levels in global facilities were adequate to cover emergency breakdowns of machinery, avoiding large financial costs with lost production.
- Managed over 200 international shipments every month engaging stakeholders across global locations to facilitate smooth collaboration.
- Created, maintained and published key process (milestone) reports through workbook / spreadsheet and ERP
- Quoting and invoicing client (RFQ, project / OOG enquiries)
Import Freight Clerk
OBM International Trade Services Pty Ltd
Brisbane , QLD
2000.10 - 2006.05
- Logistics operations within ERP and customs interfacing systems for import and export consignments. Operations for import airfreight and sea freight consignments (LCL, FCL, BCN, FAK).Consulting on best practice Freight solutions for end to end supply chain.
- Purchase order management and follow-up from order placement on manufacturer through to final delivery point, forward planning deliveries around public holidays, long weekends etc to ensure on time delivery.
- Prioritised orders and expedited pick and pack by Warehouse personnel to ensure on time delivery of customer orders.
- Invoicing / creditor processing - Managed accounts payable, processing payments of supplier invoices, entering into accounting ledgers. Reviewing cost allocations, managing WIPs and Accruals
- Order processing and maintenance in ERP System - liaising with both vendors and customers alike, processing on 300+ lines per day, reporting on any discrepancies.
- Provided information to customers on custom tariffs, tariff classifications and concessions, and methods of clearing goods.
Education
Diploma of Customs Broking TLI50816 - International Trade
International Trade And Logistics College
Brisbane, QLD 2010.01 - 2011.11
Certificate II,III &IV in Transport And Logistics - International Trade
International Trade And Logistics College
Brisbane,QLD 2008.01 - 2009.11
IATA DG Accredited -
International Air Transport Association
Brisbane, QLD 2001.01 - 2001.01
Diploma of International Business - International Trade
TAFE QLD
Brisbane, QLD 1999.02 - 2001.11
Skills
Prioritisation and Time management
undefinedTimeline
Portfolio Manager
20 Cube Logistics
2017.01 - 2020.10
Sales /State Operations Manager
20Cube Logistics
2016.01 - 2017.01
Customer Service Manager
20Cube Logistics
2013.04 - 2016.01
Customer Service Assistant Manager
20Cube Logistics
2012.10 - 2013.03
Customer Service Executive
20Cube Logistics
2012.10 - 2013.03
Diploma of Customs Broking TLI50816 - International Trade
International Trade And Logistics College
2010.01 - 2011.11
Freight Development Group Leader
OBM International Trade Services Pty Ltd
2008.07 - 2012.04
Certificate II,III &IV in Transport And Logistics - International Trade
International Trade And Logistics College
2008.01 - 2009.11
Operations Process Supervisor
OBM International Trade Services
2007.06 - 2008.06
Senior Import Operator
OBM International Trade Services Pty Ltd
2006.05 - 2007.05
IATA DG Accredited -
International Air Transport Association
2001.01 - 2001.01
Import Freight Clerk
OBM International Trade Services Pty Ltd
2000.10 - 2006.05
Diploma of International Business - International Trade
TAFE QLD
1999.02 - 2001.11
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