Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Chelsea Angwin

Summary

I am a young motivated individual who is currently looking for a full-time position. I believe I am a person who possesses a friendly and personable approach when dealing with customers and staff. Along with this, I am a knowledgeable and dedicated customer service professional with extensive experience in the logistics industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service Officer (Riviana)

SunRice Group
12.2019 - Current
  • Order processing (through SAP)-Collaboration with internal teams to ensure accurate order fulfilment and delivery-Handling customer order issues and logistics/transport-Managing multiple inbox's and order enquiries-Communication with customers and internal logistics department-Answering customer questions-Product knowledge-Escalate/solve customer issues-Update customer records-Deal with a high volume of inbound and outbound calls-Responsible for the Riviana claims inbox-Investigating all customer claims-Processing credits/Debits-Organise stock pick ups-Generating daily reports for account managers using excel-Training new staff members-Organising and leading meetings

Receptionist (temporary roll-covering leave)

Technicolor
10.2019 - 11.2019
  • First point of contact-Directing phone calls-Filing-Organising timesheets-General reception duties

Administration Assistant

Massage Association of Australia
03.2018 - 10.2019
  • Processing payments-Health fund eligibility-Provide essential details to potential clients-Ensure client records are up to date-Provide administrative support to senior leaders, including email correspondence, general memos, letters and forms-Working with a wide range of health funds and provider numbers-Ensuring all phone calls are directed to the correct department-Handle Customer questions and complaints-Maintaining confidentiality for all customers and healthcare providers-Data entry-Occupational health and Safety Officer-Handling health fund membership applications

Waitress

Straight and Narrow Café
12.2017 - 10.2018
  • Greet and seat customers-Clean and reset tables between guests-Preparing and serving food & drinks.-Taking food and beverage orders-Cash Handling-Clean and restock service area

Receptionist

Mckenzie Aged Care Group
10.2016 - 03.2017
  • Answering and directing calls-Welcome visitors-assisting colleagues with administrative tasks-Credit Card voucher entries-Filling documents and organisation-Book meeting rooms-Organise accommodation-organise catering for meetings-Controller of the Petty Cash

Receptionist

Melbourne's Leading Nanny Agency
05.2016 - 09.2016
  • Answering and Directing Calls-Greeting visitors-Maintaining the reception area-General office maintenance-Processing Payments-Organise filling and applicant entries-Preparing nanny interviews-Organise Merchandise-Fill babysitting jobs and take babysitter bookings

Barista & Waitress

Trax 627 Café Carrum
12.2014 - 01.2016
  • Barista-Waitressing-Opening and closing the store-Training new Staff-Worked functions and catering-Taking phone orders-Processing payments-Assisting with deliveries

Cashier

4 Cousins Supermarket Parkdale
03.2014 - 09.2014
  • Cashier-Working in the deli-Greeting customers-Product knowledge-Handling customer questions or concerns-Cleaning

Sandwich Maker

Subway Mordialloc
04.2013 - 06.2013
  • Working at the cashier-Cleaning-Customer service-Food Prepping

Education

Skills

  • 4 Years SAP experience
  • Customer Service experience
  • Excellent verbal and written communication skills
  • Proficient in Microsoft 365 (word excel, PowerPoint, Outlook and Teams)
  • Strong problem-solving and decision-making abilities
  • Positive and confident
  • Maintaining client and business relationships
  • Attentive to Detail
  • Highly Organised
  • Initiative
  • Self-Motivated
  • Target driven
  • Active Listening
  • Time management
  • Adaptability
  • Computer Literacy
  • Critical Thinking
  • Teamwork
  • Conflict Resolution
  • Interpersonal skills
  • Multitasking
  • Inbound Call Management
  • Service Recommendations
  • Order Management
  • Customer Focus

References

  • Annie Sargood, Employer, 0417 312 958
  • Wendy Dassie, Employer, 9576 7000
  • Renee Williams, Employer, 0452 403 63

Hobbies and Interests

  • Mental Health
  • Travel
  • Cooking
  • Animals

Timeline

Customer Service Officer (Riviana)

SunRice Group
12.2019 - Current

Receptionist (temporary roll-covering leave)

Technicolor
10.2019 - 11.2019

Administration Assistant

Massage Association of Australia
03.2018 - 10.2019

Waitress

Straight and Narrow Café
12.2017 - 10.2018

Receptionist

Mckenzie Aged Care Group
10.2016 - 03.2017

Receptionist

Melbourne's Leading Nanny Agency
05.2016 - 09.2016

Barista & Waitress

Trax 627 Café Carrum
12.2014 - 01.2016

Cashier

4 Cousins Supermarket Parkdale
03.2014 - 09.2014

Sandwich Maker

Subway Mordialloc
04.2013 - 06.2013

Similar Profiles

CREATE PROFILE
Chelsea Angwin