Summary
Overview
Work History
Education
Skills
Timeline
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CHELSEA BANAGAN

Hoppers Crossing,VIC

Summary

Diligent Caregiver focused on providing optimal support and assistance to clients through a part-time role within the community services sector. Having just completed my Certificate IV in Community Services, I am eager to gain more hands-on experience and begin my career in the community services industry. I intend to further expand my knowledge and qualifications by beginning the Diploma of Community Services in February 2024 (with flexibility to defer studies by up to 2 years). I have 3 years of experience working within the retail industry which has provided me with the ability to work independently as well as within a team-based environment. My friendly nature, ability to work and converse with customers, clients and colleagues from all walks of life, and flexibility to adapt within dynamic environments and circumstances have benefited me greatly within my professional and personal life. I look forward to continuing to build these skills and gain more experience through new professional opportunities.

Overview

6
6
years of professional experience

Work History

Carer

Self-employeed
06.2022 - Current
  • Advocate on behalf of client (meetings & appointments with community service providers and medical professionals).
  • Assist with daily tasks and living needs to maintain client's self-esteem and general wellness (housework, cleaning, grocery shopping, laundry management, run errands, etc).
  • Administer & organise client's medication.
  • Organise & set client's appointments.
  • Deliver emotional support and companionship to client.
  • Assist client with dressing guidance, grooming, meal preparation, and medication reminders.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Monitored clients' overall health and well-being and noted significant changes.

Retail Assistant

Harris Scarfe
12.2017 - 11.2020
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager and individually to solve problems and handle customer concerns.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through exceptional customer service.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Worked with loss prevention in monitoring shopper behaviour.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

Certificate IV in Community Services -

RMIT University
Melbourne, VIC
06.2023

High School Diploma -

Wyndham Central College
Werribee, VIC
10.2016

Skills

  • Customer Service
  • Verbal and Written Communication Skills
  • Multitasking and Organization
  • Time Management
  • Self-management
  • Caregiver and Family Support
  • Client Advocacy
  • Developing Client Trust
  • Empathy & Compassion
  • Computer Literacy
  • Teamwork
  • Patience

Timeline

Carer

Self-employeed
06.2022 - Current

Retail Assistant

Harris Scarfe
12.2017 - 11.2020

Certificate IV in Community Services -

RMIT University

High School Diploma -

Wyndham Central College

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CHELSEA BANAGAN