Chelsea Bombay
Summary
I am a confident and compassionate Massage Therapist with over 3 years of experience in luxury resort spa's and 5 years in the industry. I am service-minded, enjoy learning and dedicated to promoting health and wellness. I hold a working holiday visa for New Zealand and am looking to work for one year with potential to extend.
Overview
6
6
years of professional experience
Work History
Massage Therapist
Astra Day Spa
06.2023 - Current
- Creating a comfortable and professional environment for guests with a warm welcome to the spa and providing save, custom massage and spa treatments.
- Utilizing modalities such as Swedish, deep tissue, pregnancy and hot stone massage.
- Developing customized facial treatments for individual guests to address specific skin care needs.
- Booking appointments, answering phones, emails and handling payments.
- Assisting guests with concerns and recommending appropriate home care treatment.
- Attending to the cleanliness of the spa and linen inventory .
- Flexibly working weekends, after hours, opening/closing of the spa to accommodate guests and coverage.
Spa Therapist
Pullman Port Douglas, Vie Spa
11.2022 - 05.2023
- Welcomed guests arriving for appointments and offered refreshments.
- Fostered friendly, warm and exceptional customer experience.
- Performed treatments for guests using hot stone, Swedish, deep tissue, pregnancy, body scrub, facials, body wrap and vichi shower treatments.
- Provided safe, effective and appropriate massage therapy techniques during guest appointments.
- Advised clients on home-care to improve posture, gait and overall health for better long-term wellness.
- Reception Duties such as booking appointments, answering phone and emails, greeting guests, solving complaints, handling payments and opening/ closing of the Spa.
- Stocking treatment rooms and lockers with proper supplies, maintaining linen inventory and keeping prep room clean and sanitized.
- Analyzed skin conditions and recommending appropriate products for home care.
Massage Therapist
Fairmont Banff Springs, Willow Stream Spa
02.2019 - 09.2022
- Welcomed Guests warmly, creating a calm and relaxing environment.
- Assessed guest needs, identified muscle issues, medical conditions and contraindications before beginning treatment.
- Provided safe, effective and appropriate massage therapy techniques during guest appointments.
- Performed massage and spa treatments for guests using Swedish, deep tissue, pregnancy and body scrub methodologies.
- Advised guests on home care to improve posture, gait and overall health for better long term wellness.
- Diversified services by training in spa treatments available at the spa.
- Well versed in product knowledge and making appropriate recommendations for guests.
- Working as a team member by completing regular cleaning tasks designated weekly, participating in all available training, engaging and adding of any useful information in staff meetings and genuinely enjoying the company of my co-workers.
Massage Therapist
Wellness Within
02.2018 - 01.2019
- Provided safe, effective and appropriate massage therapy techniques during client appointments.
- Performed treatments for clients using hot stone, Swedish, deep tissue/ Orthopedic massage, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and guest satisfaction.
- Maintained client treatment records and designed long-term care programs for return guests.
- Maintaining a clean, sanitized and prepared treatment room with necessary supplies.
- Booked appointments, answered phones, greeted clients, handled payments and direct billing for insurance.
- Grew sales with great product knowledge and appropriate recommendations for guest needs.
- Keeping all certifications valid and up to date.
Education
3000 Hour Massage Diploma - Advanced Clinical Massage Therapy
Makami College
Edmonton, AB06.2018
High School Diploma -
St. Paul Regional High School
St. Paul, AB06.2013
Skills
- Orthopedic Massage
- Swedish Massage
- Prenatal Massage
- Hot Stone Massage
- Herbal Compress
- Body Treatments
- Basic Facials
- Guest Service Expertise
- Communication
- Team Work
References
Fairmont Banff Springs T&C
- tcquestions@fairmont.com
- +14037622211
Astra Spa Manager, Rubie Jucutan
- spamanager@astrafallscreek.com.au
- +61 423304026
Timeline
Massage Therapist
Astra Day Spa
06.2023 - Current
Spa Therapist
Pullman Port Douglas, Vie Spa
11.2022 - 05.2023
Massage Therapist
Fairmont Banff Springs, Willow Stream Spa
02.2019 - 09.2022
Massage Therapist
Wellness Within
02.2018 - 01.2019
3000 Hour Massage Diploma - Advanced Clinical Massage Therapy
Makami College
High School Diploma -
St. Paul Regional High School
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