Summary
Overview
Work History
Education
Skills
About me
Timeline
Generic

Chelsea Bouma

Healesville,VIC

Summary

Experienced individual providing high-quality administrative support to various areas at Freedom Healesville, including event planning, cafe, church office, kids program. Highly organised and detail-oriented, thrives in a team environment, proving support and focus.

Over the past 15yrs a demonstrated history in leveraging superior customer service and strong negotiation skills to run a successful Mortgage Consultant business. Proficient in computer skills. Hardworking and passionate job seeker with strong organizational skills, ready to learn.

Overview

16
16
years of professional experience

Work History

Mortgage Consultant

Self Employed
05.2008 - Current
  • Assisted clients in understanding complex mortgage terms and conditions, empowering them to make informed decisions about their home financing options.
  • Facilitated smooth communication between all parties involved in transactions, resulting in successful loan closings and satisfied clients.
  • Collaborated with different lenders to find best possible deal for homebuyers.
  • Explained entire mortgage loan process to borrower making it simple and achievable.

Administration Officer

Healesville Freedom Centre
06.2015 - 08.2024
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Managed team petty cash, purchase orders and account transactions.

Cafe & Sales Assistant

Freedom Healesville
02.2020 - 01.2023
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Established rapport with customers using active listening and interpersonal skills.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.

Education

Diploma of Financial Services (Mortgage Broking) -

08.2010

Bachelor of Business -

Swinburne University of Tech
Melbourne, VIC
11.2004

Skills

  • Attention to detail
  • Superior customer service
  • Collaborative Teamwork
  • Effective problem solving
  • Proficient computer skills
  • Adaptable sales strategies
  • Inbound phone call handling

About me

I live in the beautiful Healesville with my Husband Paul and our two kids, Olivia & Harry who are currently in Primary School. I enjoying playing Netball, exploring the gorgeous Yarra Valley & having dinner with friends.

Timeline

Cafe & Sales Assistant

Freedom Healesville
02.2020 - 01.2023

Administration Officer

Healesville Freedom Centre
06.2015 - 08.2024

Mortgage Consultant

Self Employed
05.2008 - Current

Diploma of Financial Services (Mortgage Broking) -

Bachelor of Business -

Swinburne University of Tech

Similar Profiles

CREATE PROFILE
Chelsea Bouma