Chelsea Bryden
Clare,SA
Summary
Positive, compassionate, and patient with deep commitment to providing exceptional care and support in diverse environments. Possesses strong knowledge in patient care and crisis intervention, along with proficiency in communication and conflict resolution. Capable of creating positive outcomes and enriching lives of those receiving support.
Overview
12
12
years of professional experience
Work History
Senior Support Worker
Novita Children's Services
02.2021 - Current
- Played a key role in the development and implementation of new policies, procedures, and protocols to improve service quality.
- Contributed to the development of person-cantered care plans, promoting independence and well-being among clients.
- Maintained strict confidentiality regarding client information, adhering to all relevant privacy laws and organizational guidelines.
- Provided essential daily living assistance to clients, enabling them to live independently within their own homes.
- Maintained accurate records of client progress, allowing for effective monitoring and adjustments as needed.
- Developed strong relationships with clients'' family members and external stakeholders, fostering trust through consistent communication.
- Improved team communication and collaboration through the implementation of regular staff meetings and open channels for feedback.
- Implemented behavior management techniques to address challenging behavior's while maintaining a positive therapeutic environment for all clients.
- Managed medication administration processes for multiple clients, adhering strictly to established protocols for accuracy and safety purposes.
- Assisted clients in achieving personal goals, fostering their growth and development through targeted support interventions.
- Mentored new staff members, contributing to a supportive workplace culture that prioritized teamwork and collaboration. Providing mentoring and support.
- Efficiently managed time-sensitive tasks such as appointment scheduling or transportation arrangements for clients.
- Conducted risk assessments for potential hazards within the home environment, ensuring client safety at all times.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders. Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Managed and motivated employees to be productive and engaged in work.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Assistant Manager
Subway
12.2012 - 01.2021
- Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across store
- Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
- Managed allocation of staff resources through close monitoring and projected future staff needs
- Stayed current with all store initiatives and communications, sharing with associates as required
- Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered
- Developed and maintained effective working relationships with team members, management, and customers
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
- Coached and managed performance for store associates and developed bench of talented workers
- Ensured all customers received friendly, quick, and efficient service
Education
Clare High School
Clare, SASkills
- Policy administration
- Develop employee knowledge
- First aid and safety
- Training and mentoring
- Compassion and empathy
- Self-awareness
- Client documentation
- Behavioral management
- Patience and tolerance
- Incident reporting
- Complex Problem-solving
- Health and safety awareness
- Patient advocacy
- Confidentiality adherence
- Support plan development
- Respectful and compassionate
training
Through their eyes
Assisting safe and enjoyable meals
CRP and First aid
Epilepsy and Midazolam
Recognising and eliminating restrictive practice
Incident Management and reporting
NDIS Worker check
Manual handling
Working with children check
Timeline
Senior Support Worker
Novita Children's Services
02.2021 - Current
Assistant Manager
Subway
12.2012 - 01.2021
Clare High School
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