Chelsea Campbell
Mackay,Queensland
Summary
Friendly Receptionist and Administrator with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
13
13
years of professional experience
Work History
Dental Receptionist
Plaza Dental
2023.06 - 2023.09
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Medical Secretary
Brunswick Medical Practice
2021.05 - 2023.05
- Scheduled patients' pre-operative testing, surgery and all post-operative appointments
- Updated and maintained patient files and information in multiple databases
- Contacted hospitals for medical records and imaging reports for physician review
- Answered patient calls in regards to scheduling, medication issues and surgery-related questions
- Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies
- Answered telephones and directed calls to appropriate staff
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders
- Maintained medical records, technical library, and correspondence files
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records
- Transcribed recorded messages and practitioners' diagnoses and recommendations into patients' medical records.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
Credit Officer
Thinksmart
2015.03 - 2021.03
- Recommended loan approvals and denials based on customer credit application reviews
- Originated, reviewed, processed, closed and administered customer credit proposals
- Reviewed and edited credit loan agreements, maintaining efficiency and accuracy
- Maintained strict confidentiality of bank records and client information
- Maintained friendly and professional customer interactions
- Approved or recommended credits for approval based on research and investigations completed by credit analysts
- Developed and utilized computerized spreadsheets, programs and other automated tools for credit analysis.
Collections Officer
Thinksmart Limited
2014.01 - 2021.03
- Had the responsibility of conversing with customers to bring their account out of arrears
- Performed all debt collection activities according to guidelines and standards, verifying consistent compliance with Financial Conduct Authority (FCA) guidelines
- Successfully resolved complex collection cases, liaising with debt collection agencies and local courts to ensure positive outcome
- Maintained high volume of calls to meet demands of busy group
- Maintained records on diary notes, debt status codes to guarantee customer accounts were accurate and up to date at all times.
Collections Officer
Allied International Credit
2012.10 - 2014.01
- Helped customers get back into credit with their accounts
- Dealt with loans, overdrafts, etc
- Placed customers on repayment plans
- Communicated with other departments in the company to ensure customers' financial agreements followed necessary procedures
- Handled complaints and resolved them whenever possible
- Involved with the Charity committee and the TCF (Treating customers fairly) Committee.
Bartender
The Four In Hand Pub
2010.08 - 2013.12
- Worked mostly weekends and days
- Responsibilities included setting tables, taking food to customers, clearing and cleaning tables, and making desserts
- Also handled customer complaints and resolved them whenever possible
- Neatly set tables
- Supported other areas of the restaurant in set up, clean-up, prep work, and equipment maintenance
- Balanced tills, accurately handled cash, processed credit card payment batches, and prepared bank deposits.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
Parrswood Sixth Form
Parrswood High School Manchester UK Completed Coursework Towards GCSE -
Parrswood Highschool
Skills
- Administrative Support
- Patient Flow Management
- Payment Processing
- Data Entry
- Mail Sorting and Distribution
- Office Opening and Closing
- Phone and Email Etiquette
- Front Office Management
- Scheduling
- Clerical Support
- Office Management
References
References available upon request
Timeline
Dental Receptionist
Plaza Dental
2023.06 - 2023.09
Medical Secretary
Brunswick Medical Practice
2021.05 - 2023.05
Credit Officer
Thinksmart
2015.03 - 2021.03
Collections Officer
Thinksmart Limited
2014.01 - 2021.03
Collections Officer
Allied International Credit
2012.10 - 2014.01
Bartender
The Four In Hand Pub
2010.08 - 2013.12
Parrswood Sixth Form
Completed Coursework Towards GCSE -
Parrswood Highschool
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