Chelsea CARLISLE
Australind,Australia
Summary
Skilled Communications Clerk with relevant experience in managing high-volume communication systems, including incoming and outgoing mail, telephone calls, and email communications. Known for strengths in multitasking and organization, along with skills in data entry, record-keeping, and customer service. Have consistently streamlined office operations to improve efficiency and enhance communication flow.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
18
18
years of professional experience
Work History
Admissions and Communications Clerk
Bunbury Hospital
Bunbury, Australia
10.2022 - Current
- Company Overview: WA Country Health Services South West - Patient Information Department
- Maintaining the integrity and accuracy of WebPAS and BOSSnet Data
- Splitting and/or merging admissions as required, as well as updating the Digital Medical Record to reflect the changes made as per ARDT Policy
- Following up the location and scanning of missing documentation as required
- Actioning BOSSnet Tweaks
- Processing of Previous Inpatient days (PIDS) as per reports received from WACHS Accounts Receivable
- Processing Financial reclass request as received and required by WACHS Accounts Receivable
- Processing MVIT Rejected/Declined Claims as per monthly reports received by WACHS Accounts Receivable
- Ward clerk cover/scanning cover when staff shortages arise
- Scanning of patient hardcopy medical records into electronic Medical Record system called BOSSnet
- Ensuring the data is displayed correctly, assigned to the correct patient and correct episode of care
- Attention of detail is required at all times and extremely important while undertaking this role
- WA Country Health Services South West - Patient Information Department
Trainee Clinical Coder
WA Country Health Service South West
07.2021 - 10.2022
- Analyse information from a patients medical record and convert into alphanumerical codes according to ICD-10-AM, this is the process for the tracking disease, injury and other health related problems and procedures
Redevelopment Project Admin Support Officer
WA Country Health Services South West
03.2017 - 12.2018
- Company Overview: Inland Projects
- Liaise with contractors, sub-contractors, Financial advisors, Engineers and architects
- Travel to various Health Service work sites for meetings
- Secretariat of Executive User Groups, extensive minute taking and agenda preparation
- Records Manager (TRIM) Data entry and retrieval
- Procurement - obtain quotes for medical equipment and consumables
- Minutes/Agenda preparation
- Action Register/Regional Governance register record keeping
- Inland Projects
Clerical Officer
WA Country Health Services South West
Bunbury, Australia
01.2016 - 03.2017
- Company Overview: Health Information Systems Unit
- Edit patient identifiers and demographics for the patient administration systems (PAS)
- Create and forward duplicate notifications for patient administration systems
- Analyse and remediate patient information
- Identify and correct data quality issues
- Liaise with WACHS sites to support accurate data entry
- Efficiently use HCARe, webPAS and Medicare portal
- Handle enquiries via PAS data and systems
- Match patient identities across multiple patient administration systems
- Health Information Systems Unit
Admissions and Communications Clerk
WA Country Health Services South West
Bunbury, Australia
01.2012 - 01.2016
- Company Overview: Patient Information/ Medical Records Department
- Admit, transfer and discharge patients
- Medical records filing
- Tracking and relocating of medical record files
- Freedom of information applications and distribution
- Outpatient administration support and clerical duties
- Scheduling and rescheduling of patient appointments
- Corresponding with other WACHS sites and health care facilities
- Data collection using health department databases
- Patient Information/ Medical Records Department
Sterilisation Technician
WA Country Health Services South West
Bunbury, Australia
01.2007 - 01.2012
- Company Overview: Sterile Supply Unit
- Decontamination, high level disinfected and sterilisation of reusable medical and surgical equipment with the purpose of reducing risk of cross infection
- Liaise with staff within the department in a concise clear and tactful manner
- Identification, disinfection and sterilisation of complex medical equipment of hospital use
- Effective verbal, written and interpersonal communication skills
- Effective application and knowledge of infection control principles and sterilisation standards
- Use of computer skills that include data entry, scanning facilities and basic report extraction
- Sterile Supply Unit
Education
Certificate -
Recordkeeping Awareness
01-2017
Certificate -
Accountable And Ethical Decision Maknig
01-2012
OH&S Representative -
Bunbury Hospital
12.2010
Certificate III - Health Services in Sterilisation
Bunbury TAFE
12.2009
Skills
- Meeting coordination
- File management
- Fax machines
- Proofreading
- Document preparation
- Typing speed
- Verbal communication
- Cross-cultural communication
- Email management
- Confidentiality
- Microsoft office
- Calendar management
- Sensitive material handling
- Document conversion
- Document retrieval
- Recordkeeping
- Clerical support
- Interpersonal communication
- Telephone and email etiquette
- Spreadsheet development
- Professional networking
- File system management
- Confidentiality maintenance
- Data entry documentation
- Confidentiality and data protection
References
- Anna WARNOCK, Admissions & Communications Officer, WA Country Health Services - SW, 08 9722 1000, Anna.Warnock@health.wa.gov.au
- Alex Scott, Transcription Co-Ordinator, WA Country Health Services - SW, 08 9722 4381, Alexandra.Scott@health.wa.gov.au
Personal Information
Driving License: Class C Manual
Attributes
- Honest and reliable
- Effective rapport building skills
- Excellent communication skills
- Strong work ethics
- Strong patient & client focus
- Adaptive and flexible
- Able to work independently
- An effective team member
Timeline
Admissions and Communications Clerk
Bunbury Hospital
10.2022 - Current
Trainee Clinical Coder
WA Country Health Service South West
07.2021 - 10.2022
Redevelopment Project Admin Support Officer
WA Country Health Services South West
03.2017 - 12.2018
Clerical Officer
WA Country Health Services South West
01.2016 - 03.2017
Admissions and Communications Clerk
WA Country Health Services South West
01.2012 - 01.2016
Sterilisation Technician
WA Country Health Services South West
01.2007 - 01.2012
Certificate -
Recordkeeping Awareness
Certificate -
Accountable And Ethical Decision Maknig
OH&S Representative -
Bunbury Hospital
Certificate III - Health Services in Sterilisation
Bunbury TAFE
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