Chelsea Childs

I am currently employed at Incredible Smiles as the Treatment Coordinator and Personal Assistant to the CEO/Principal Dentist. I have completed my Traineeship and earned a Certificate III in Dental Assisting.

In my role, I manage core office responsibilities, including protecting patient confidentiality, processing financial transactions (bank transfers, EFT, HICAPS, and cash), scheduling patient appointments and clinician calendars, maintaining infection control standards, and addressing patient inquiries.

As the PA/Treatment Coordinator, my responsibilities extend to coordinating IV Sedation bookings across three locations, developing and presenting treatment plans on behalf of clinicians, assisting with financial matters and ATO applications, managing the CEO’s personal and professional schedules, liaising with laboratories, overseeing the surgical team, and handling implant stock.

I am directly accountable for managing high-end treatment plans and driving patient conversion rates. Serving as the primary point of contact, I ensure a seamless experience, delivering exceptional customer service throughout the treatment process.

Over the past two years, I have worked closely with the CEO/Principal Dentist to achieve a 70% increase in profits from high-end treatments, compared to the previous year’s performance.

• Supervisor duties – change ordering, open and close of facilities, refunds and returns, managing customer service and customer complaints, organising the cover of last minute shift availability, stock counts and adjustments and stock arrangement
• During my employment with Coles, I was offered a promotion to supervisor within 6 months of employment

• I volunteered at Angle Vale Medical Centre every Wednesday as I was eager to learn new skills and broaden my knowledge to gain experience that would enable me to secure a position in the workforce
• My duties included: maintaining the privacy of patients files, answering phones in a professional manner, booking appointments, greeting and checking in patients, keeping the waiting room clean, faxing and scanning documents and cash receipting

Ensuring customer safety, supervising guests, handling barista and café tasks, serving food and drinks, managing payments, keeping the café and kitchen clean and organised, and preparing food.