- Enjoy participating in Boxing at ROAR MMA for overall physical and mental well-being
- Offering time and support to shelters for the homeless, women, and animals
- Outdoor Recreation
- Rock Climbing
- Playing Sports
- Camping
- Hiking
- Kayaking
- Video Gaming
- Adventure Travel
Chelsea Coe
Perth,Australia
Summary
Professional support specialist prepared for advanced roles in care services. Skilled in managing complex caseloads, developing individualized care plans, Crisis management, and providing emotional and practical support. Strong focus on team collaboration, ensuring seamless coordination and adapting to evolving needs. Known for reliability, empathy, and effective communication.
Looking for a role that involves but not limited to: FDV, DV, AOD and counselling.
Overview
9
9
years of professional experience
Work History
Case Manager Student
Wungening Aboriginal Corporation
02.2025 - 07.2025
- Facilitated access to essential services for clients, addressing immediate needs and promoting well-being.
- Developed individualized case plans, collaborating with clients to identify goals and necessary resources.
- Coordinated referrals to community programs, enhancing support systems for diverse client populations.
- Monitored client progress through regular follow-ups, ensuring adherence to treatment plans and service utilization.
- Advocated for clients within healthcare and social service systems, securing necessary assistance and entitlements.
- Provided crisis intervention support, employing effective communication skills to diffuse challenging situations.
- Collaborated with multidisciplinary teams, contributing insights on client needs and improving service delivery outcomes.
- Completed 200 hours of placement.
Senior Support Worker
Bethanie
- 12.2024
- Educated clients and their families on available resources and services.
- Coordinated and managed the delivery of services to clients in their homes and in the community.
- Facilitated communication between clients, family members, and other service providers.
- Provided emotional and moral support to clients and their families.
- Developed and implemented behavior plans to support clients.
- Ensured that clients and their families were informed of their rights.
- Monitored and evaluated the effectiveness of services provided.
- Assisted with the development of employment plans for clients.
- Developed and maintained respectful relationships with clients and their families.
- Assisted clients in managing their finances and budgeting.
- Assisted clients in developing social and communication skills.
- Assisted individuals with daily living activities such as shopping, meal preparation, and leisure activities.
- Participated in team meetings and developed plans to support clients.
- Monitored and evaluated the progress of clients towards their goals.
- Communicated effectively with clients and their families regarding progress and changes.
- Provided transportation for clients to medical appointments and social activities.
- Provided crisis intervention services to clients in need.
- Developed and maintained positive relationships with other community service providers.
- Developed and maintained accurate records and documentation of client progress.
- Provided support to Clients with high level of care which includes, Peg feeding, Palliative care, Mental health, Alcoholism, ABI and Alzheimers and dementia.
- Administer medications
- Provided direct support to adults with disabilities to help them reach their personal goals.
- Assisted with the development of social and recreational activities for clients.
- Developed and implemented strategies to ensure client safety and well-being.
All Round office worker
Winters bricklaying
01.2020 - 11.2022
- Processed incoming and outgoing mail.
- Answered customer inquiries and provided information on products and services.
- Assisted with the preparation of documents and reports.
- Assisted with the preparation of presentations and documents.
- Coordinated travel arrangements for staff and visitors.
- Developed and implemented policies and procedures for office operations.
- Managed office calendars, including scheduling appointments and meetings.
- Managed all payroll duties
- Managed site and assisted in Hiring staff
- Managed a Team
- Monitored office expenses and prepared budget reports.
- Prepared and edited reports and spreadsheets.
- Worked from home on a casual basis, as i was employed with Bethanie.
Dementia trained Support worker
Alzheimer's WA
01.2017 - 01.2020
- Facilitated individualized care plans for multiple dementia patients, improving their quality of life and enhancing cognitive abilities through tailored activities.
- Implemented innovative memory stimulation exercises, increasing patient engagement and fostering a supportive environment for families and caregivers.
- Collaborated with a multidisciplinary team to develop and execute effective communication strategies, resulting in a reduction in behavioural issues among patients.
- Trained and mentored new support workers in best practices for dementia care, ensuring high standards of service and enhancing team performance.
- Evaluated patient progress through regular assessments, contributing to improvement in overall patient satisfaction.
- Administered Medications
- Assisted with ADLs
- Worked with challenging behaviours including; Alcoholism and drugs, Early onset dementia, Aggressive behaviour, ABI, Mental health, suicidality and more.
Education
Nursing
Safety Bay Senior High School
Safety bay11.2016
Diploma - Community Services
Diploma of Community Services
Insight Training11-2025
Certificate III - Aged Care And Disability
Best West Care
Kwinana01-2018
Certificate III - Eyebrow Tattoo Apllication
South Metro Tafe
Mandurah, WA05-2024
Skills
- Team Management
- MS Office
- Problem Solving
- Health Care
- Narcotics Awareness
- Crisis management
- Medication Processing
- Patient Hygiene and Safety
- Treatment Plan Development
- Critical Care
- Individualized Plans
- Customized Care Plans
- Catheter Care
- Workplace maintenance
- Risk Management
- Medical Records
- Plan Development
- Medication Distribution
- Need Assessment
- Care Evaluation
- Behavioral Health
- Patient Education
- Home Healthcare Home Health Service
- Behavior Management
- Health and safety awareness
- Patience and tolerance
- Self-awareness
- Training and mentoring
- Confidentiality adherence
- Boundary setting
- Assertiveness
- Service coordination
- Cultural history
- Support plan development
- Problem-solving
- Respectful and compassionate
- Elderly care
- Multitasking and organization
- Dependable and responsible
- Patient care
- Strong ethics
- Team collaboration
- Safety awareness
- Relationship building
- Social interaction
- Emotional support
- Behavioral management
- Conflict resolution
- Documentation
Interests
ADDITIONAL INFORMATION
- Lived Experience
- Provided ongoing support to family member who at the time was Experiencing Drug and mental health Issues.
- Provided ongoing support and follow-up services to clients in recovery.
- Assisted in the development and implementation of community outreach and awareness programs.
- Collaborated with other professionals to ensure the best possible outcomes for clients.
- Attended appointments
- Developed and maintained positive working relationships with other treatment professionals.
Timeline
Case Manager Student
Wungening Aboriginal Corporation
02.2025 - 07.2025
All Round office worker
Winters bricklaying
01.2020 - 11.2022
Dementia trained Support worker
Alzheimer's WA
01.2017 - 01.2020
Senior Support Worker
Bethanie
- 12.2024
Nursing
Safety Bay Senior High School
Diploma - Community Services
Diploma of Community Services
Certificate III - Aged Care And Disability
Best West Care
Certificate III - Eyebrow Tattoo Apllication
South Metro Tafe