Chelsea Coleman
Cedar Vale,QLD
Summary
Experienced customer service second in charge bringing four years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Attentive and focused healthcare professional offering 800 hours of hands-on experience in hospital environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Second in Charge
Coles Supermarkets
03.2020 - Current
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Bachelor of Nursing - Nursing
Australian Catholic University
Brisbane, QLD01.2025
High School Diploma -
Flagstone State Community College
Jimboomba, QLD11.2020
Skills
- Issue Resolution
- Team Development
- Positive and Constructive Feedback
- Problem-Solving
- Decision-Making
- Team Building and Leadership
- Patient Monitoring
- Infection control standards
Certification
- First aid and CPR Training
- NDIS yellow card
- Blue Card
Timeline
Customer Service Second in Charge
Coles Supermarkets
03.2020 - Current
Bachelor of Nursing - Nursing
Australian Catholic University
High School Diploma -
Flagstone State Community College
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