Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Chelsea Coole

Summary

Successful Owner/Operator with expertise in Hospitality industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.

Overview

11
11
years of professional experience

Work History

Owner/Operator

Nourish Donnybrook PTY LTD
03.2021 - 09.2023
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Developed business plan, processes and procedures to provide Power Tea to customers.
  • Trained and motivated employees to perform daily business functions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Operated with safety and skill to avoid accidents and delays.
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Served as principal stakeholder over organization's complete operations.
  • Prepared bank deposits and handled business sales, returns
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies and inventory shrinkage.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Receptionist

Ricoh Business Centre
11.2020 - 10.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Team Leader - Service Delivery

Weeding Plus
10.2019 - 03.2020
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
  • Maintained gardening tools and equipment by sharpening and cleaning tools to keep in good working condition.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Provided advice and recommendations to clients on plant selection, garden design and maintenance for enhanced client support.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.

Business Trainee

The Apprenticeship And Traineeship Company - Ricoh
09.2013 - 08.2016
  • Contributed to internal staff meetings, presenting business metrics and data with clarity and developing valuable business strategy experience.
  • Developed email communications and customer call scripts to assist in product promotion for target customers.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.

Waitress/Kitchen Hand

Bird Cage Café
08.2012 - 11.2013
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used cash registers and credit card machines to cash out customers.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Diploma - Enrolled Nursing

South Regional TAFE
Bunbury, WA

Certificate IV - Preparation For Health And Nursing Studies

South Regional Tafe
07.2018

Cert III & IV - Business

Bunbury Business College (GTSW)
08.2016

Cert II Business Administration -

TAFE-South West Institute of Technology
07.2013

Year 10-11 -

Bunbury Senior High School
12.2012

Skills

  • Business Planning
  • Human Resource Management
  • Espresso Machine Operation
  • Team Supervision
  • Work Planning
  • Staff Education and Training
  • Safety Processes and Procedures

Accomplishments

  • Preparation for Health and Nursing Studies (Certificate IV)
  • Business (Certificate IV)
  • Business (Certificate III)
  • Business Administration (Certificate II)

References

Gemma Warren

Office Manager

Ricoh Business Centre

0406894273


Shaun Matthews

Managing Director 

Emerge Office - Formerly Ricoh Business Centre

0419040229

Timeline

Owner/Operator

Nourish Donnybrook PTY LTD
03.2021 - 09.2023

Receptionist

Ricoh Business Centre
11.2020 - 10.2021

Team Leader - Service Delivery

Weeding Plus
10.2019 - 03.2020

Business Trainee

The Apprenticeship And Traineeship Company - Ricoh
09.2013 - 08.2016

Waitress/Kitchen Hand

Bird Cage Café
08.2012 - 11.2013

Diploma - Enrolled Nursing

South Regional TAFE

Certificate IV - Preparation For Health And Nursing Studies

South Regional Tafe

Cert III & IV - Business

Bunbury Business College (GTSW)

Cert II Business Administration -

TAFE-South West Institute of Technology

Year 10-11 -

Bunbury Senior High School

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Chelsea Coole