Chelsea Cooper
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Casey Stadium
02.2023 - Current
- Worked flexible hours across night, weekend, and holiday shifts.
- Provide customers with sales solutions when enquiring about memberships and programs
- Follow up with customers and members as required
- Promote available programs and services
- Accurately receipt, process and balance customer payments
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Answering phone calls and responding to emails and customer enquiries.
Manager / Customer Service
The Cheesecake Shop
03.2019 - 01.2023
- Worked well in a team setting, providing support and guidance.
- Handled cash with high accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and safe work environment by adhering to sanitation guidelines and safety procedures.
- Operated and maintained bakery equipment, including ovens and mixers.
- Worked effectively in fast-paced environments.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Supervised ongoing daily production phases.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Bachelor of Criminology And Criminal Justice - Criminology And Criminal Justice
Swinburne Online
2025
BACHELOR OF EDUCATION (P-12) -
Victoria University
07.2023
VCE - English, Further Mathematics, Legal Studies, Health And Human Development And Spot And Recreation VET
St Francis Xavier College
11.2021
Skills
- Problem Resolution
- Calm and Professional Under Pressure
- Transaction Processing
- Microsoft Office
- Customer Support
- Product Sales
- Sales Transactions
- Problem-solving abilities
- Direct Sales
- Active Listening
- Understanding Customer Needs
- POS systems expert
Availability
As currently working in a causal position, happy to work around this position and others.
References
- Sarah Dawson, (03) 5996 6052
- Joshua Sadler, (03) 5996 6052
Certification
- HLTAID009 Provide Cardiopulmonary Resuscitation
- HLTAID011 Provide First Aid
- Working With Children's Check
Timeline
Customer Service Officer
Casey Stadium
02.2023 - Current
Manager / Customer Service
The Cheesecake Shop
03.2019 - 01.2023
Bachelor of Criminology And Criminal Justice - Criminology And Criminal Justice
Swinburne Online
BACHELOR OF EDUCATION (P-12) -
Victoria University
VCE - English, Further Mathematics, Legal Studies, Health And Human Development And Spot And Recreation VET
St Francis Xavier College
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