Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Costello

Belford

Summary

I'm experienced in managing tasks efficiently while delivering high-level service to customers and clients. Whether working independently or as part of a team, I'm all about collaboration and meeting goals in dynamic, fast-paced environments. I'm always adapting to new challenges and diverse situations, with an ability to handle high-volume work. I am respectful towards others and am passionate about creating positive, inclusive environments. I have a strong sense of initiative and am committed to continual personal and professional growth and improvement.

Overview

9
9
years of professional experience

Work History

Psychology AHA / Youth Wellbeing Coordinator

Early Links
02.2023 - Current
  • For the first six months I was employed as a psychology allied health assistant where I implemented therapy plans with children and adolescents from ages 4-16. Therapy plans included wellbeing, speech therapy, occupational therapy, and physiotherapy programs.
  • I collaborate with other healthcare professionals within a multidisciplinary team, maintain professional documentation, and engage in frequent professional development.
  • In July 2023, I transferred to the role of youth group coordinator where I keep program children safe and secure at all times with proactive monitoring strategies. I interacted with clients to assist in gaining insight, defining goals and planning action to achieve effective personal development and adjustment. I also facilitate group sessions to provide an interactive and supportive environment for clients to process experiences and learn new coping skills in a safe, supported, and inclusive environment.
  • I identified issues and opportunities to better serve residents and support organisation's mission by working with more complex clients either in individualised mentor contexts or social group settings to optimise the inclusivity of services local youth can access.
  • Additionally I coordinate logistics for meals, transportation and program delivery, monitor program performance and outcomes for successful delivery of services, and research best practices and develop strategies to improve program outcomes.
  • Over the duration of my employment with Early Links I have also consistently engaged in support work and peer mentorship with the Department of Communities and Justice.
  • Additionally, I conduct assessments to allocate clients to groups from the waitlists.

Research Intern

School Of Psychological Sciences- Macquarie Uni
02.2023 - 08.2023
  • Worked on the world's largest meta-analytic review of the effect of violent video games on aggressive thoughts, feelings, and behaviours.
  • Attended meetings and presentations to learn project details.
  • Coded data of a total 130 studies across 144 criteria in preparation for computer entry.

Support Worker

Autism Spectrum Australia
07.2022 - 02.2023
  • I assist clients with managing and reaching individual goals, supporting independent progression and social skills
  • As a community services day program, I facilitate group activities that encourage individuals to participate in social settings and use person-centered solutions to enable clients to have choice and control over their daily lives
  • Key tasks include working with the multidisciplinary team to develop and implement strategies to support client needs, this includes positive behaviour supports, personal care, independent living skills, community access and more.

Food and Beverage Attendant

Esteban
10.2020 - 07.2022
  • Successfully ran sections and consistently provided the highest level of service
  • I also maintained stock levels throughout shift and engaged in suggestive selling and other sales techniques for the extensive drinks menu
  • Ensured protection of the business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
  • Esteban is an incredibly fast-paced venue with strict seating times so ability to work to deadlines is a strong point of mine that was enhanced through working at this venue.

Food and Beverage Attendant

Baume At Ben Ean
01.2019 - 10.2020
  • Working as part of the front of house team I undertook a barista course and learned how to create cocktails as well as acquire knowledge about a variety of wines
  • I efficiently ran a section in the evenings and offered

Sales Assistant

Banff Candy Store
10.2017 - 08.2018
  • Exceptional support for all needs
  • I also gained experience on the floor, behind the bar and working functions and events
  • I stayed busy during slow work periods, frequently handling emails and calls, cleaning and completing all restocking tasks
  • I delivered exceptional guest experiences through attentive service and quick, proactive responses to issues
  • At the candy store, I served customers with knowledgeable, friendly support at every stage of shopping and purchasing and assisted with prompt and polite support in-person and via telephone
  • I also promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs and boosted team profits with great time and resource management focused on meeting and exceeding sales targets
  • Other duties included maintenance and organsiation of inventory, daily cleaning, handling transactions and opening and closing duties including balancing the till at the end of the day.

Room Attendant

Rocky Mountain Resort
10.2017 - 08.2018
  • My responsibilities included ensuring rooms were professionally cleaned for guests before check-in time
  • It was my responsibility to help guests if they need any service throughout their stay such as new towels, linen changes and additional amenities to create highest level of customer satisfaction.

Camp Counsellor

International Gymnastics Camp
05.2017 - 08.2017
  • International Gymnastics Camp I worked with children of varying age, interest, skill and developmental levels
  • I implemented recreational activities to promote campers' physical health and encourage teamwork skills development and collaborated with other camp counsellors to design fun and enriching learning activities for campers
  • When organising activities was sure to factor-in abilities, needs and interests of participants in development of events and programs and supervised camper activities to address behavioural issues and promote fun, safety and inclusivity.

Food and Beverage Attendant

The Family Bean
01.2016 - 07.2016
  • I would greet customers, take orders, make and serve food and beverages, clean dishes and all areas as well as handling transactions
  • Also cleaned tables, completed closing duties, and re-stocked tableware and supplies
  • Enhanced establishment reputation for customer service, handling all guest needs with upbeat attitude and attention to detail
  • Helped management meet customer needs, collecting and offering important feedback about operations and menu items.

Education

Bachelor of Psychology (Honours) -

Edith Cowan University
Perth, WA
01-2024

Bachelor of Psychology -

Macquarie University
Sydney, NSW
01-2023

Skills

  • Time Efficient
  • Attention to Detail
  • Problem Solving
  • Compassionate Care
  • Proficient Writing Skills
  • Honest and Ethical
  • Independence and Initiative
  • Eager to Learn New Skills
  • Flexible and Adaptable
  • Discretion and Confidentiality

Timeline

Psychology AHA / Youth Wellbeing Coordinator

Early Links
02.2023 - Current

Research Intern

School Of Psychological Sciences- Macquarie Uni
02.2023 - 08.2023

Support Worker

Autism Spectrum Australia
07.2022 - 02.2023

Food and Beverage Attendant

Esteban
10.2020 - 07.2022

Food and Beverage Attendant

Baume At Ben Ean
01.2019 - 10.2020

Sales Assistant

Banff Candy Store
10.2017 - 08.2018

Room Attendant

Rocky Mountain Resort
10.2017 - 08.2018

Camp Counsellor

International Gymnastics Camp
05.2017 - 08.2017

Food and Beverage Attendant

The Family Bean
01.2016 - 07.2016

Bachelor of Psychology (Honours) -

Edith Cowan University

Bachelor of Psychology -

Macquarie University

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Chelsea Costello