CHELSEA DAVIES
Kings Langley,NSW
Summary
Dedicated and detail-oriented HR professional with over two years of experience across various aspects of the HR lifecycle, currently specialising in compliance training. Seeking a challenging role in Safety or HR to contribute to a dynamic organisation’s success. With strong organisational and communication skills, along with knowledge in compliance training, I am committed to supporting and enhancing workplace culture. Passionate about worker safety, I strive to ensure a safe and compliant work environment for all employees.
Overview
9
9
years of professional experience
Work History
Training Administrator
SunRice
Sydney, NSW
09.2024 - Current
- Develop and schedule compliance training, including Forklift Training, Confined Space, Boiler Training, Working at Heights, Manual Handling, Gas Awareness, LOTO, VOC assessments, Fire Training, First Aid, CPR, Drug and Alcohol Training, HSR training, and ChemCert.
- Coordinate training sessions, including scheduling trainers, booking venues, and managing logistics.
- Increased training support from 2 sites to 14 within three months, including sourcing new providers for accredited and non-accredited training.
- Manage the compliance training budget and reporting across 14 sites in Australia, New Zealand, Vietnam, the USA, and Papua New Guinea.
- Manage the online e-learning platform to ensure all mandatory training is issued across the business.
- Manage and develop the training calendar.
- Attend monthly training meetings with leaders to identify their training needs.
- Communicate training schedules, requirements, and expectations to participants and stakeholders.
- Perform data entry and ensure proper storage of training documentation.
- Process invoices related to compliance training.
- Manage the compliance training budget and reporting across 14 sites in Australia, New Zealand, Vietnam, the USA, and Papua New Guinea.
- Communicate training schedules, requirements, and expectations to participants and stakeholders.
- Assist in monitoring and evaluating training effectiveness through feedback, assessments, and performance metrics.
- Generate and provide training reports.
- Developed monthly CMT reports.
- Support audits by supplying required information.
- Assist with rail safety worker audits by mapping current qualifications to required Units of Competency.
- Supported the Maintenance EA framework.
HR and Learning Officer
Campbell Property Group Pty Ltd
Norwest
02.2024 - 08.2024
- Conduct training needs assessments to identify gaps and develop training plans
- Manage and coordinate HSE training sessions and records to ensure compliance with safety standards and regulations
- Design and implement training programs aligned with organisational goals
- Manage the delivery of training sessions and workshops
- Collaborate with stakeholders to ensure training meets organisational needs
- Support HR functions such as recruitment, onboarding, and performance management
- Manage and coordinate reward and recognition programs to motivate and retain employees
- Maintain training records and reports for compliance and analysis
- Facilitate Monthly Townhall initiatives
- Coordinate and support leadership training workshops and offsites
- Coordinate monthly new starter inductions and forums to onboard new employees effectively and integrate them into the organisation
HR Administration Assistant
Campbell Property Group Pty Ltd
Sydney, Australia
03.2022 - 02.2024
- Oversaw the employee lifecycle through issuing contracts, to onboarding inductions, probation reviews and offboarding
- Managed HRIS to streamline HR processes and maintain accurate employee records and files
- Conducted candidate screenings to identify qualified individuals for open positions
- Supported Learning and Development in booking and coordinating training sessions for major projects
- Managed the Reward and Recognition Program from employee of the month, long service and rewards days
- Organised internal events such as R U OK Day, International Women's Day, Christmas parties, and Melbourne Cup celebrations
- Provided support to Health, Safety, and Environment – HSE – by handling onboarding requirements, recording documents and training
- Acted as one of the main points of contact for employee queries, ensuring prompt and effective resolution
Customer Care Advisor
Estee Lauder Companies
Sydney, Australia
06.2021 - 06.2022
- Successfully managed inbound customer relations across seven ANZ brands, providing effective and courteous support through email, phone call, WhatsApp, and company live chat platforms
- Demonstrated a commitment to customer satisfaction by promoting and adhering to company policies
- Utilised strong organisational skills to efficiently handle customers' orders, ensuring accuracy and timely updates
- Assisted customers with online purchases through our phone ordering system, ensuring a seamless and convenient experience
- Proficient in Microsoft Word, Excel, SAP, and PowerPoint, utilizing these tools to effectively track and monitor stock levels, refunds, stuck orders, and returns
- Maintained exceptional performance, consistently exceeding targets, while working remotely and managing my own time
Store Host/Operations Specialist
Mecca Brands
Sydney
11.2019 - 06.2021
- Assisted with visual merchandising and brand marketing initiatives to enhance the store's front-of-house appearance
- Managed full store stocktakes and executed promotional changes to boost sales performance
- Analysed Tableau reports for meaningful insights and effectively communicated findings to upper management, contributing to consumer conversion enhancement efforts
- Demonstrated strong leadership skills by effectively leading the floor team and collaborating with management to successfully achieve store targets and KPIs from an operational standpoint
Shift supervisor/Crew Member
McDonalds
Sydney
12.2015 - 11.2019
- Conducted interviews, background checks, and reference checks for store recruitment, ensuring a high-quality team selection process
- Guided onboarding procedures to seamlessly integrate new employees into the store's operations
- Demonstrated exceptional leadership skills in leading and driving the team to consistently achieve the business' key performance indicators (KPIs) and targets
- Assumed responsibility for leading the shift and department, ensuring effective communication of product and promotion knowledge, as well as adherence to McDonald's policies and procedures
- Successfully transitioned from a crew member and trainer to the role of shift supervisor, actively contributing to the store's operations
Education
McDonald's Retail Training and Shift Management Excellence Course -
Charlie Bell School of Management
01.2019
High School Certificate -
Crestwood High School
01.2016
Skills
- Forward Thinking
- Relationship Building
- Excel
- PowerPoint
- Microsoft
- Customer Service
- SAP
- PowerBI
- Rapid Induct
- HSE compliance
- Stakeholder collaboration
- IntelliHR
- Highly Organised
- Attention to Detail
- GO1
- Employee engagement
- Event planning
- Training delivery
- E-learning development
- Needs assessment
- Compliance training
- Data entry
Accomplishments
- GPTW Certified 2023 - Coordinated the GPTW Survey and was successfully certified.
- Successfully implemented online training platform (GO1).
- Successfully implemented onboarding and offboarding workflows in HRIS.
Passions
- Human Resources
- Customer Service
- Training
- Safety
Timeline
Training Administrator
SunRice
09.2024 - Current
HR and Learning Officer
Campbell Property Group Pty Ltd
02.2024 - 08.2024
HR Administration Assistant
Campbell Property Group Pty Ltd
03.2022 - 02.2024
Customer Care Advisor
Estee Lauder Companies
06.2021 - 06.2022
Store Host/Operations Specialist
Mecca Brands
11.2019 - 06.2021
Shift supervisor/Crew Member
McDonalds
12.2015 - 11.2019
McDonald's Retail Training and Shift Management Excellence Course -
Charlie Bell School of Management
High School Certificate -
Crestwood High School
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