Summary
Overview
Work History
Skills
References
Timeline
Generic

CHELSEA DAVIS

Yanchep,WA

Summary

Dedicated Clerical Officer looking to return to the workforce post maternity leave and relocation. Excellent experience in Medical industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

13
13
years of professional experience

Work History

Clerical Officer

WACHS Kimberley
12.2019 - 07.2023
  • Working in fast paced medical environment, transitioning through Emergency department, General wards, Medical Records, Radiology and Switch board roles.
  • Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
  • Developed effective time management skills by prioritizing tasks according to urgency and importance.
  • Demonstrated versatility in handling diverse clerical tasks including scheduling appointments, answering phones, and coordinating travel arrangements.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained high levels of accuracy when entering data into company databases, ensuring information consistency throughout organization.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.

Sterilization Technician/dental Assistant

Redlands Gentle Dental Care Capalaba
01.2011 - 12.2011

Dental Assistant/receptionist

South Bank Dentists
01.2012 - 06.2014

Dental Assistant/receptionist

Broome Dental Clinic
08.2017 - 12.2019
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverage.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.

Bartender

Broome Fishing Club
03.2016 - 09.2017
  • Served each guest courteously, quickly and efficiently
  • Served high customer volumes during special events, nights, and weekends.
  • Followed government law in serving and refusing intoxicated persons
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to positive work environment through effective teamwork and communication with colleagues.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for via balancing accounts
  • Notified management of inventory and purchasing requirements
  • Received training in MYOB AccountRight Payroll, Goods Received and Accounts Payable
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Created and distributed rosters.

Sales Assistant

Telstra Shop Broome
08.2014 - 03.2015
  • Opened new merchandise and stocked sales floor racks and shelves
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Asked appropriate open-ended questions to discover clients’ needs and requirements
  • Processed cash, cheque and credit card payments
  • Identity checks using multiple forms of identification
  • Accepted and finalized product returns
  • Trained new employees within supervisory role.
  • Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
  • Assisted customers with prompt and polite support in-person and via telephone.

Skills

  • Organization and prioritization
  • Verbal Communication
  • Scheduling appointments
  • Documentation And Reporting
  • File and records maintenance
  • Confidentiality handling
  • Calendar Management
  • Document Management
  • Phone and Email Etiquette
  • Excellent multitasking capability
  • Punctual and Reliable
  • Maintaining cleanliness

References

  • Sharon Ellies 0417921624
  • Tanya O'Brien 0437425240
  • Sara La Vella 0416002976

Timeline

Clerical Officer

WACHS Kimberley
12.2019 - 07.2023

Dental Assistant/receptionist

Broome Dental Clinic
08.2017 - 12.2019

Bartender

Broome Fishing Club
03.2016 - 09.2017

Sales Assistant

Telstra Shop Broome
08.2014 - 03.2015

Dental Assistant/receptionist

South Bank Dentists
01.2012 - 06.2014

Sterilization Technician/dental Assistant

Redlands Gentle Dental Care Capalaba
01.2011 - 12.2011

Similar Profiles

CREATE PROFILE
CHELSEA DAVIS