Chelsea Delai
Dimbulah,QLD
Summary
I am accustomed to demanding work with little downtime, and I am a dedicated team player with demonstrated training and problem-solving abilities. I have great interpersonal and time-management skills.
I am friendly, reliable, and skilled at problem solving and time management. I am also comfortable working in a fast-paced service environment while providing quality service. And I employ exceptional problem-solving and conflict-resolution skills to enhance the customer experience. I am a caring, understanding person with a lot of patience. I love helping and caring for people. I have experience in major care, which was involved with my elderly grandad, who was battling cancer and needed a lot of assistance in things such as eating, getting up and out of bed, taking medication, and just overall living.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Utility Attendant
ESS Compass Group
groote eylandt, NT
02.2025 - Current
- Maintained cleanliness of assigned areas using appropriate cleaning supplies and techniques.
- Conducted regular inspections to ensure compliance with hygiene and cleanliness standards.
- Collaborated with team members to efficiently complete daily cleaning tasks.
- Utilized various cleaning equipment, including vacuums and floor scrubbers, effectively.
- Responded promptly to urgent cleaning requests from staff and management.
- Assisted in organizing storage areas for cleaning supplies and equipment.
- Adhered to safety protocols while handling hazardous materials and chemicals.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Transported trash bags to designated disposal areas.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Scrubbed walls to remove scuff marks or stains.
- Inspected rooms for cleanliness prior to guest arrival.
- Prepared and cooked diverse menu items to meet customer preferences.
- Collaborated with kitchen staff to maintain efficient food preparation workflows.
- Managed inventory and ensured freshness of ingredients for daily operations.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in training new team members on food safety standards and procedures.
- Monitored cooking times to ensure quality and consistency in dishes served.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Stored foods correctly using correct storage containers and labelling systems.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout service shifts.
- Managed inventory by restocking supplies and tracking usage levels.
- Collaborated with kitchen staff to coordinate food orders and service timing.
- Handled cash transactions and processed payments accurately at the register.
- Trained new bartenders on drink recipes and customer service protocols.
- Monitored customer behavior to ensure a safe and enjoyable environment for all guests.
Food and Beverage Attendant
Chelsea Delai
08.2022 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Engaged in suggestive selling and other sales techniques.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Processed payments for orders and provided customers with change.
- Offered product samples, answered questions and helped customers find items.
- Arranged tables and chairs for special occasions and events.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted customers with carry-out service.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Able to complete bottle shop stock in under 60 minutes
- Trained new staff members on company policies and procedures.
- Maintained cleanliness and organization of facility areas and equipment.
- Assisted customers with inquiries and provided excellent service.
Education
Some College (No Degree) -
Mareeba State High
Mareeba, QLD11-2024
Skills
- Portioning
- Patience
- Food presentation
- Beverage preparation
- Food safety
- Guest services
- Food preparation
- Sanitizing
- Phone orders
- Allergy awareness
- Meal prep
- Kitchen support
- Menu development
- Able to work in a fast-paced environment
- Beverage service
- Food service, able to carry three plates at a time
- Quick learner
- computer skills
- Space setup
- Money handling
- Childcare
- Understanding
- Able to understand misinterpreted words
- Animal care
- Ability to work in different weather conditions, such as extreme heat and cold
Accomplishments
- Supervised a team of two new staff members
- Achieved customer satisfaction by attending the bar with accuracy and efficiency
- Obtained interyear leader in year 12
- I obtained the position of academic captain in year 12
- Obtained multiple student representative roles throughout grades 5-10
- Collaborated with a team of five in the development of Jag the Joker
- Documented and resolved customer inquiries, which led to resolved issues and customer satisfaction
- Crowned the 50th annual Lions Festival Queen
- Completed a Certificate III in salon assistance
- Completed a Cert II in makeup and beauty
- Maintained and attended the bottle shop
- Maintained and attended to the bar
- Maintained and attended to the kitchen
- Maintained and attended to hotel rooms
- Maintained stock levels in the bar, kitchen, and bottle shop
- Maintained the cleanliness of the establishment, as well as the establishment's toilets and bathrooms
- work 12-hour shifts
- work FIFO
- Tended and cared for elderly
- Obtained multiple student representative roles from grade 5 to 10
- Completed higher duties as a second chef
- completed a week of work experience at a veterinary practice
Certification
- RSA license issued on January 27, 2023
- EOT training was completed on January 27, 2023
- Cert III in salon assistance completed in 2024
- Cert II in Makeup and Beauty Services
- Blue Card 'P' which expires in 2027
- Certificate in 'All About Allergens 2023 Online Training for Food Service' completed on 08/12/24
- Do Food Safely assessment completed 2025
- Grade 12 certificate obtained in 2024
Hobbies and Interests
My interests consist of travelling, learning new things, fishing and camping, cocktail and shot making, animals, movies, spending time with family and friends and music.
Volunteering
I have volunteered for local business events such as the Annual Dimbulah lions festival which i was lucky enough to compete in and win the 50th Lions Festival Queen. I have also volunteered for local rodeos at the bar in busy, fast paced environments. I have volunteered for charity events held at school, as well as local business events such as the Dimbulah swimming club and Dimbulah QCWA raffles. I also voluteer to help with my grandparents fuel business, as well as my parents hay ad cattle business.
Hobbies
I've grown up in a rural area on a farm, surrounded by farming, local businesses, creeks, and outdoor activities. I've grown up fishing and camping down the creek, as well as taking trips with my family and friends to more rural areas up the bush I have had the opportunity to travel in and out of Australia to places such as Sydney, Melbourne, Tasmania, Brisbane, Perth, Singapore, Vanuatu, Paris, England, Germany, and Italy I have volunteered in many pension dinners
Personal Information
Date of Birth: 07/07/06
Female
Timeline
Utility Attendant
ESS Compass Group
02.2025 - Current
Food and Beverage Attendant
Chelsea Delai
08.2022 - Current
Some College (No Degree) -
Mareeba State High