CHELSEA DELANEY

• Meet and greet customers ensuring their first point of contact at the dealership is a positive interaction.
• Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
• Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Created and reviewed invoices to confirm accuracy.
• Reduced instances of stock shortages by maintaining close communication with suppliers and closely monitoring demand trends.
• Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
• Negotiated with vendors to secure advantageous pricing arrangements, reducing overall inventory carrying costs.
• Determined and performed appropriate adjustments of authorised stock levels.
• Maintained effective team member communication between sales, service, parts and after market.
• Performed inventory control, such as counting, and stocking merchandise.
• Helped customers locate desired items and organise transport for vehicles.
• Greeted customers,directed to requested vehicles and get sales consultants to assist.

• Helping clients become independent in a safe environment
• Continuously educating myself on the needs of the people I was supporting and ensuring they were comfortable
• Helping with community access through transport, participating in activities and exercise
• Assisting with daily tasks such as preparation of meals and household chores
• Collaborate positively with client's family.
• Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
• Established trusting relationships with clients and their families through empathetic communication and active listening.

· I worked with young with people who were at risk of leaving school early due to circumstances in their personal lives such as poverty, rural disadvantage, difficult home life, no family support and young people who struggle with their education and being in a classroom environment.

· Introduced programmes initially for 8 weeks that could be beneficial to the young person and their situation.

· Often, we extended these programmes but it was reviewed in this time frame so we can discover if it was a positive asset to the young person and then made changes accordingly.

· Reduced the school day at times if learning is overwhelming to try and encourage.

· We worked alongside the care team and other staff members to ensure the programme runs to the best of its ability and provides opportunities for each individual attending.

· Provided one to one support in special education for struggling students and this helped them feel more comfortable in their surroundings and more confident in their own abilities.

· We worked on an in school, out of school, and on a holiday basis, working closely with student's family and ensure to build a positive relationship with them.

· Frequent home visits where needed.

• Greet clients as soon as they arrive and provide a friendly and welcoming service
• Answering phones in a timely manner
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Reached out to customers after completed sales to suggest additional service or product purchases.

• Developed strong relationships with clients, ensuring their needs were met consistently and promptly.
• Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
• Presented menus to patrons and answer questions about menu items and make recommendations
• Gained regular customers by serving beer, wine and food in a friendly and consistent way
• Opened and closed bar in a timely manner
• Maintained a clean and organized work station.
• Work in an extremely fast paced environment
• Utilized POS system to total meal costs and add taxes for final bill calculation
• Managed a team of waitresses fostering a positive work environment focused on teamwork and collaboration.
• Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored staff on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs.

• Welcome and greet guests with great courtesy.
• Look after big sections, ensure guests were looked after.
• I was floor supervisor of the restaurant and I had to appoint other members of staff their roles
• Served beer wine and other beverages
• Taking orders, submitting them to the kitchen and ensure customers were satisfied with the service.
• Prepare bills and take payments.
• Make menu recommendations and ensure I had good knowledge about the food and drinks we served
• Remember guests by name where possible and making their stay as comfortable as possible.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
• Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.