Summary
Overview
Work History
Skills
Timeline
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Chelsea Donnelly

Tweed Heads,NSW

Summary

Detail-oriented administrative professional with extensive experience in medical and beauty industry billing and administration. Possessing a solid background in managing patient records, insurance claims, and financial transactions, I excel in ensuring accuracy and compliance within regulatory frameworks. Proficient in utilizing industry-specific software and platforms to streamline billing processes and optimize revenue cycle management. Skilled in providing exceptional customer service and adept at resolving billing inquiries and disputes effectively. Proven track record of enhancing operational efficiency and contributing to the overall success of medical and beauty practices through my 5 years experience, i am familiar with the software's: Timely, Clinic to Cloud, Gentu and Genie

Overview

6
6
years of professional experience

Work History

Receptionist Administrator

Melanoma Skin Clinic
01.2025 - 03.2025
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.

Practice Manager

Maguire Upper Limb
02.2024 - 11.2024
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.

Medical Administrator

Pacifica Health
08.2023 - 04.2024
  • Ordered medical and laboratory supplies and equipment.
  • Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
  • Assisted senior physicians and surgeons during assessments, examinations and surgical interventions.
  • Entered and scanned patient history, current medical conditions and medications into novel EHR system.
  • Contributed to higher patient satisfaction rates by promptly addressing and resolving billing inquiries or disputes.
  • Collaborated with healthcare providers to obtain necessary documentation for accurate billing of services rendered.
  • Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.

Medical Administrator

Flow Health Cardiac Diagnostics
02.2023 - 07.2023
  • Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
  • Increased overall patient satisfaction with the implementation of an efficient feedback mechanism.
  • Coordinated continuing education opportunities for medical staff members, promoting professional development within the organization.
  • Ensured compliance with healthcare regulations through meticulous record-keeping and documentation practices.
  • Handled sensitive patient information with confidentiality, adhering to HIPAA guidelines at all times.

Receptionist

Revive Skin Correction Clinic
03.2019 - 11.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer complaints professionally and efficiently, maintaining high levels of customer satisfaction.

Skills

  • Medical Billing Management
  • Patient Confidentiality Maintenance
  • Resource Allocation Optimization
  • Conflict Resolution Strategies
  • Patient Scheduling Proficiency
  • Medical Office Software Proficiency

Timeline

Receptionist Administrator

Melanoma Skin Clinic
01.2025 - 03.2025

Practice Manager

Maguire Upper Limb
02.2024 - 11.2024

Medical Administrator

Pacifica Health
08.2023 - 04.2024

Medical Administrator

Flow Health Cardiac Diagnostics
02.2023 - 07.2023

Receptionist

Revive Skin Correction Clinic
03.2019 - 11.2022

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Chelsea Donnelly