Chelsea Faass
Perth,WA
Summary
Energetic Administrative leader dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Pronto. Dedicated to being around like minded individuals while cultivating a productive and positive work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Survey Service Administrative Coordinator
C.R. Kennedy & Co Pty Ltd
12.2021 - 08.2023
- Assisted management with special projects to complete all tasks by deadlines.
- Operated multi-line telephone system to answer and direct high volume of calls from customers and suppliers.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Managed the customer relationship manager (CRM), relevant projects and invoicing through Pronto.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Client Services & Scheduling Coordinator
Abel Roofing & Abel Patios
06.2013 - 11.2018
- First point of contact for key stakeholders with attention to detail responded on each occasion
- Maintained accurate record-keeping with proactive attention to client information updates.
- Lodgment and management of building permits and planning applications to local councils which included drafting site plans and elevations.
- Resolved client inquiries regarding progress of council applications, design changes and scheduling logistics.
- Worked with the site supervisor and team leaders to plan and coordinate production schedules.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Placing orders and engaging with a large range of suppliers to work within budget and project timeframes.
Head of Door Staff
Mint Nightclub & Air Nightclub
09.2009 - 11.2012
- Co-ordinated and supervised the team of door staff & security officers with assigned relevant equipment.
- Controlled cash and credit card payments at front desk to successfully reduce errors.
- Manage electronic database and scanning equipment.
- Maintained excellent customer relations.
- Kept work area clean and safe.
- Assisted with the club’s promotional material online via social media, posters, plus other successful means
- Responded quickly to emergency situations to assess and deflect issues.
Education
High School Diploma -
Carine Senior High School
Carine, WASkills
- Proficient in Pronto & MYOB
- Project Management
- Administrative Leadership
- Problem-Solving Ability
- Time Management
- Critical Thinking
- Scheduling and Coordinating
- Client Relations and Retention
Certification
- Responsible Service of Alcohol
- First Aid Certificate
Timeline
Survey Service Administrative Coordinator
C.R. Kennedy & Co Pty Ltd
12.2021 - 08.2023
Client Services & Scheduling Coordinator
Abel Roofing & Abel Patios
06.2013 - 11.2018
Head of Door Staff
Mint Nightclub & Air Nightclub
09.2009 - 11.2012
High School Diploma -
Carine Senior High School
- Responsible Service of Alcohol
- First Aid Certificate
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