Chelsea Farrell
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at The Heights Gastroenterology. Skilled in office administration and customer relations, adept at managing multiple priorities with exceptional organizational and time management abilities. Achieved significant improvements in client service efficiency through effective scheduling and data management. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Rutherford Family Medical Practice
01.2025 - Current
- Answered incoming calls, directing patients to individuals addressing specific needs.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all patients
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Improved data management practices, safeguarding confidential information more effectively.
- Processed expense reports
- Dealt with RACGP for Registrar Doctors throughout the practice
Receptionist
The Heights Gastroenterology
05.2023 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Wait Staff Member
George Tavern Pub
11.2022 - 12.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Vineyard Worker
Adina Vineyard
07.2022 - 07.2023
- Kept vineyard facilities and equipment in good working order for ongoing operations.
- Collaborated with fellow workers in daily tasks, fostering a positive work environment on the vineyard.
- Took part in routine equipment maintenance and repair tasks, ensuring all machinery was kept in optimal working condition.
- Enhanced vineyard productivity by diligently pruning, training, and thinning grapevines.
Waitress
Oliver Brown
12.2021 - 07.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Takeaway
High Street Takeaway
01.2022 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Retail Worker
Food Works Tenambit
01.2020 - 01.2021
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Education
All Saints College
Maitland, NSW2019
All Saints College
Maitland, NSW2020
Maitland Christian School
Metford, NSW01.2021
Maitland Christian School
Metford, NSW05.2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling appointments
- Customer and client relations
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Mail handling
- Multi-line telephone operation
- Document Management
- Calendar Management
- Documentation And Reporting
- Typing Speed
- Tech-Savvy
- Document Control
- Business operations understanding
- Office equipment operations
- Business Administration
- Database Administration
- Business Correspondence
- Transcription and dictation
Accomplishments
2018 - Senior Girls Swim Champion
2018 - Netball Players Player
2019 - Attainment of School Merit Awards
2019 - Received 3 Personal Excellence Awards
2021 - State Swim Champion ( Relay)
2022 - State Swim Champion ( Relay)
2022 - Northern NSW Regional Futsul Team Winner
Certification
- Cookery, Bakery and Barista 6 Week Course at Kurri Tafe
- Food Handling Certificate
- Cert III Business
Timeline
Receptionist Administrator
Rutherford Family Medical Practice
01.2025 - Current
Receptionist
The Heights Gastroenterology
05.2023 - 12.2024
Wait Staff Member
George Tavern Pub
11.2022 - 12.2023
Vineyard Worker
Adina Vineyard
07.2022 - 07.2023
Takeaway
High Street Takeaway
01.2022 - 06.2022
Waitress
Oliver Brown
12.2021 - 07.2022
Retail Worker
Food Works Tenambit
01.2020 - 01.2021
All Saints College
All Saints College
Maitland Christian School
Maitland Christian School
Similar Profiles
Carine MeguemCarine Meguem
Family Nurse Practitioner Rotation at Family Practice Rotation Palm Beach Family Medical Associates, IncFamily Nurse Practitioner Rotation at Family Practice Rotation Palm Beach Family Medical Associates, Inc
Rayshell RushingRayshell Rushing
Medical Receptionist at Berkeley Family Practice Medical GroupMedical Receptionist at Berkeley Family Practice Medical Group
Roozlinda MarookiRoozlinda Marooki
Medical Receptionist at Guirguis Family Medical PracticeMedical Receptionist at Guirguis Family Medical Practice
AJMAL FAVASAJMAL FAVAS
Receptionist Administrator at WIZARD IMMIGRATION SERVICESReceptionist Administrator at WIZARD IMMIGRATION SERVICES
MARQUITA DAVISMARQUITA DAVIS
Receptionist Administrator at BugerbustersReceptionist Administrator at Bugerbusters