Chelsea Goodliffe
Summary
Detail oriented Tour Operator and Receptionist, with a passion for sharing the history of local sites and the knowledge of marine ecosystems and its inhabitants. Proven ability to engage with customers from various backgrounds and capable of assisting those with diverse needs. Excels and enjoys public speaking, adept at reacting in emergency situations and monitoring tour groups to consistently deliver safe, exceptional experiences, while fostering strong professional relationships.
Overview
8
8
years of professional experience
Work History
Post Office Assistant
Australia Post
11.2024 - 08.2025
- Assisted customers with inquiries and provided information on postal services.
- Processed incoming and outgoing mail efficiently using automated systems.
- Organized and maintained inventory of postal supplies to ensure availability.
- Adapted quickly to new procedures and changes in postal regulations.
- Delivered excellent customer service by resolving issues promptly and courteously.
- Assisted customers in selecting appropriate shipping services based on their needs, resulting in increased revenue.
- Collaborated with team members to ensure smooth daily operations and consistently met performance goals.
- Maintained strong working relationships with local businesses through consistent communication regarding their mailing needs and preferences.
Segway Tour Guide/Booking Agent
Segway Tours WA
11.2023 - 01.2024
- Led guided tours, ensuring engaging narratives and informative experiences for diverse groups.
- Conducted research on historical sites, ensuring accurate information was conveyed during tours.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Ensured customer safety throughout tours.
- Provided first aid in emergency situations.
- Taught customers how to ride a segway, with clear, calm instructions and demonstrations.
Tour Guide/Deckhand/Receptionist
Ningaloo Coral Bay Boats
02.2020 - 09.2023
- Guided diverse groups through marine environments, ensuring safety and enriching experiences.
- Developed engaging and informative narratives about local wildlife and ecosystems to enhance visitor understanding.
- Coordinated logistics for tours, including scheduling and equipment management for seamless operations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to refine tour itineraries based on guest feedback and preferences.
- Trained new guides on safety protocols, operational procedures, and customer engagement strategies.
- Monitored group dynamics to ensure cohesive interactions and maintain a positive atmosphere throughout excursions.
- Built personal relationships with guests to promote positive experiences.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Boosted online reviews and ratings by consistently delivering exceptional tour experiences.
- Adapted tours to accommodate varying abilities, ensuring inclusive and enjoyable experience for all guests.
- Communicated safety risks and relevant safety protocols to guests, to ensure smooth operations of live drops with marine animals, to make customers feel comfortable in the water and to ensure overall safety on and off of the boat.
- Checked tour vehicles for cleanliness, safety and functionality.
- Communicated effectively with crew members to coordinate tasks and improve workflow.
- Participated in daily briefings, adapting quickly to changing conditions and instructions.
- Participated in emergency drills, improving overall preparedness for potential hazardous situations.
- Managed guest inquiries, providing exceptional customer service and accurate information about tour options.
- Handled inquiries from potential customers, providing detailed information about available tours and services.
- Managed administrative tasks such as filing paperwork and updating databases to keep tour operations organized and efficient.
- Assisted guests with itinerary planning, resulting in optimal travel experiences for visitors.
- Ensured accuracy in financial transactions by carefully processing cash payments, credit card charges, or refunds as required.
- Maintained accurate records of guest bookings and payments to ensure seamless operations during high-volume periods.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Wait Staff Member/Bartender
Reef Cafe
12.2019 - 02.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new staff on menu items, service standards, and operational procedures.
- Managed cash register operations, ensuring accurate transactions and end-of-shift reconciliation.
- Collaborated with kitchen staff to streamline order delivery and enhance efficiency.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
Retail Worker
Thingz Gifts
02.2018 - 11.2019
- Assisted customers with product selections, enhancing shopping experience and satisfaction.
- Maintained inventory accuracy through regular stock checks and organization of merchandise.
- Processed cash transactions efficiently, ensuring accurate handling of payments and receipts.
- Collaborated with team members to meet sales goals and improve store performance.
Education
Certificate III - General Education For Adults
North Metropolitan TAFE
Perth, WA09-2018
Year 10 Completion -
St Marks Anglican Community School
Hillarys, WA12-2016
Skills
- Customer service
- Multitasking Abilities
- Excellent communication
- Public speaking
- Local history
- Safety consciousness
- Customer engagement
- Emergency response
- Social perceptiveness
- Team member collaboration
- Leadership skills
Timeline
Post Office Assistant
Australia Post
11.2024 - 08.2025
Segway Tour Guide/Booking Agent
Segway Tours WA
11.2023 - 01.2024
Tour Guide/Deckhand/Receptionist
Ningaloo Coral Bay Boats
02.2020 - 09.2023
Wait Staff Member/Bartender
Reef Cafe
12.2019 - 02.2020
Retail Worker
Thingz Gifts
02.2018 - 11.2019
Certificate III - General Education For Adults
North Metropolitan TAFE
Year 10 Completion -
St Marks Anglican Community School