Chelsea Ham
Caboolture
Summary
Results-oriented professional with extensive experience at The Australian Reinforcing Company, specializing in customer relationship management and sales strategies. Proven ability to enhance client satisfaction and retention through exceptional service and deep industry knowledge. Skilled in persuasive communication and strategic planning, consistently exceeding sales quotas and driving business growth.
Overview
8
8
years of professional experience
Work History
Lash Artist and Salon Owner
Beauty By Chels
11.2022 - 10.2023
- Received consistent positive feedback from clients regarding professionalism and quality of work.
- Expanded from start up to fully booked clientele through exceptional customer service, referrals from satisfied clients and high engagement social media presence.
- Increased salon revenue by upselling additional services and products.
- Maintained sanitation, sterilization, and safety protocols to ensure a safe environment.
Sales Representative
The Australian Reinforcing Company
10.2019 - 11.2022
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Expanded customer base through cold calling, networking, and relationship building whilst identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions and contract negotiations.
Customer Service Officer and Receptionist
The Australian Reinforcing Company
04.2017 - 10.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Greeted and welcomed customers and visitors, creating a positive first impression of the company.
Retail Sales Assistant
Poolwerx Burpengary
12.2015 - 03.2017
- Trained and mentored store employees.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Handled accounts receivable tasks including invoicing, account settling and maintaining a low "Accounts Outstanding" balance.
- Managed stock procurement and new product training for store staff.
- Sought opportunities to up-sell and add-on additional merchandise and services.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
Education
High School Diploma -
Tullawong State High School
Caboolture, QLD12-2015
Skills
- Computer and technology proficiency
- Interpersonal communication
- Customer relationship management
- High-impact presentations
- Personal training and development
- Adaptability to change
Timeline
Lash Artist and Salon Owner
Beauty By Chels
11.2022 - 10.2023
Sales Representative
The Australian Reinforcing Company
10.2019 - 11.2022
Customer Service Officer and Receptionist
The Australian Reinforcing Company
04.2017 - 10.2019
Retail Sales Assistant
Poolwerx Burpengary
12.2015 - 03.2017
High School Diploma -
Tullawong State High School
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