Chelsea Hardiman
Gold Coast ,QLD
Summary
Youth support professional with comprehensive experience in fostering positive youth development and delivering impactful support services. Known for strong commitment to team collaboration and achieving measurable outcomes. Reliable and adaptable, consistently meeting evolving needs of young individuals and organisations.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organisational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Youth Support Worker
NDIS
08.2024 - Current
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
- Promoted a safe and welcoming environment, leading to increased participation in programs and services.
- Designed customized learning plans to accommodate diverse learning styles and needs, ensuring success for each participant.
- Provided key emotional support to special needs youth.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Monitored progress towards service plan goals.
Online Department Manager
Woolworths Supermarkets
04.2022 - Current
- Led a team of professionals to consistently achieve or exceed performance targets.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Increased customer satisfaction with proactive issue resolution strategies.
- Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
- Enhanced team productivity by implementing streamlined workflow processes.
Customer Service Supervisor
Woolworths Supermarkets
07.2017 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Facilitated team meetings to discuss performance metrics and areas for improvement.
- Optimized staff scheduling to ensure coverage during peak hours, improving customer access.
- Led by example, handling complex customer issues personally to ensure high standards of service.
Customer Servcie Team Member
Woolworths
07.2015 - Current
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
Education
Diploma - Nursing
TAFE Queensland
QLD12-2025
High School Diploma -
Matthew Flinders Girls College
Geelong11-2017
Skills
- Customer service
- Team collaboration
- Communicative skills
- First aid and CPR
- Time management
- Problem-solving abilities
- Reliability
- Effective communication
Timeline
Youth Support Worker
NDIS
08.2024 - Current
Online Department Manager
Woolworths Supermarkets
04.2022 - Current
Customer Service Supervisor
Woolworths Supermarkets
07.2017 - Current
Customer Servcie Team Member
Woolworths
07.2015 - Current
Diploma - Nursing
TAFE Queensland
High School Diploma -
Matthew Flinders Girls College
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