Chelsea Harry
Gillieston Heights,NSW
Summary
I am seeking an employment opportunity that will enable me to work creatively, using my extensive variety of skills. Throughout my time in the workforce I have successfully gained skills, attributes and knowledge that are beneficial to my future career prospects, I work hard and productively achieving positive and targeted outcomes for my employer and fellow employees. I demonstrate effective communication and collaboration within teams to deliver safe work practices. Consistently empathetic, actively listens and quickly establishes the rapport to deliver excellent work. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help my team. Reliable and dedicated team player with hardworking and resourceful approach. Driven to learn quickly, advance computer proficiency and training in industry operations. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Cleaning Manager with experience cleaning commercial spaces and managing team of 14 cleaners. Oversees cleaning of Industrial buildings in liaison with business and property managers to understand cleaning needs and build excellent relationships. Maintains strong awareness of health and safety standards to provide training and guidance to staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cleaning Supervisor
Strike Force Services
05.2020 - 09.2022
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Evaluated employee performance and developed improvement plans.
- Conducted regular inspections to verify compliance with housekeeping standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team to meet highest quality of cleanliness and safety standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Addressed customer feedback and complaints to maximize satisfaction.
- Established and enforced safety protocols and guidelines for staff.
- Monitored staff performance and provided feedback to drive productivity.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Conducted driving in the Pit and held a Pit licence whilst supervisor
- Closely monitored and recorded locations, mining progress and safety conditions.
- Followed safety guides and signals to prevent injuries or accidents.
2ic Bar Management
the queens arms hotel
01.2017 - 01.2022
- Maximized customer service by training staff, overseeing operations, and resolving issues
- Closed out cash register and prepared cashier report at close of business
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process
NOVACARE
01.2019 - 01.2021
- Certificate lll Individualized Support services
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
Education
high school certificate -
01.2011
Skills
- 4 Years 2IC Management Experience
- Time Management
- Professional In All Aspects Of Work Duties
- Efficient & Effective In All Work Task
- Team Leader & Team Player
- Great Organizational Skills
- Supply Coordination
- Schedule Management
- Client Relations
- Cleaning Practices
- Employee Evaluations
- Staff Scheduling
- Staff Evaluations
- Ordering Cleaning Supplies
- Task Assignment
- Payroll Understanding
- Document Control
- Cleaning and Sanitation
- Training and Mentoring
- Report Generation
- Report
- Customer Relationship Management
- Health and Safety Compliance
- Budget Administration
- Customer Service-Focused
- Performance Improvements
- Safety Protocols
- Vehicle Inspections
- Processes and Procedures
- Confidentiality Understanding
- Customer Satisfaction
- Customer Rap
- Safety Management
- Punctual and Reliable
- Vehicle Inspection
- Strategic Planning
- Problem-Solving
- Relationship Building
Certification
- Certificate ii retail services
- Certificate ii skills for work and training
- Responsible conduct of gambling
- Responsible service of alcohol
- First aid/ cpr certificate
- Certificate iii individualized support services
Contact - References
- Fione Frances (Novacare) 0412019027
- Sarah Hall ( Queens Arms Hotel) 0481940200
- Jenna Kelly CSM ( Strike Force Services) 0477774734
Timeline
Cleaning Supervisor - Strike Force Services
05.2020 - 09.2022
- NOVACARE
01.2019 - 01.2021
2ic Bar Management - the queens arms hotel
01.2017 - 01.2022
St Marys College Gunnedah - high school certificate,
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