Chelsea Herrmann
Caloundra,QLD
Summary
Proactive Receptionist, Bartender, and Support Worker with extensive experience in client interaction, cash handling, and administrative tasks. Skilled in maintaining organized workspaces and providing personalized care and assistance. Bringing strong organizational skills, time management, and effective communication to advance in a customer-focused role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Qtax Australia
07.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Bartender/Food and Beverage Attendant
Australian Venue Co
02.2024 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Support Worker
Living Choice Retirement Villages
11.2022 - 05.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
High School Diploma -
Chancellor State College
Sippy Downs, QLD11.2018
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Strong multitasking
- Highly reliable
Certification
Diploma in Business
Diploma in Hospitality
Certificate III in Individual support for elderly and disability ( Currently completing course)
Timeline
Receptionist
Qtax Australia
07.2024 - Current
Bartender/Food and Beverage Attendant
Australian Venue Co
02.2024 - 08.2024
Support Worker
Living Choice Retirement Villages
11.2022 - 05.2024
High School Diploma -
Chancellor State College
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