Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chelsea Hillier

Reynella,SA

Summary

Excel in problem-solving and possess outstanding computer skills. Professionally my background spans from direct care to administrative support, consistently achieving goals through effective communication and client relationship management. A Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Independant Support Worker

Self Employed
06.2020 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • NDIS Administration , rostering and billing.

Receptionist

Benson Radiology
05.2020 - 08.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Sound computer skills , advance knowledge of COMRAD.
  • Medicare billing

Assistant in Nursing/ Co-ordination

Estia Health
01.2019 - 05.2020
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Handled coordination of daily activities and direct report assignments.
  • Assisted with event planning and coordination for successful guest experiences.
  • Managing 15 residents and staff for rostered shift.
  • Personal care and daily wellbeing of residents

Optical Despencer

Optical Super Store
05.2018 - 01.2019
  • Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
  • Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
  • Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
  • Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
  • Assisted in inventory management, conducting regular stock checks and updating the database accordingly.

Phlebotomy Team Lead

Clinpath
07.2016 - 05.2018
  • Improved patient satisfaction by consistently providing efficient and accurate blood draws.
  • Enhanced team morale with effective communication and proactive problem-solving strategies.
  • Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
  • Streamlined the phlebotomy process for better time management and increased daily test completion rates.
  • Coordinated inventory management for necessary supplies, ensuring smooth daily operation without any shortages or delays.
  • Created a supportive atmosphere within the team by recognizing individual achievements and celebrating successes together as a group.
  • Fostered collaboration between phlebotomists and other healthcare professionals by improving communication channels.

Senior Aged Care Worker

LifeCare
06.2014 - 05.2016
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Efficiently operated medication rounds AM/PM.

Education

Certificate III - Aged Care

TAFE SA

Diploma - Nursing

RDNS

Skills

● Verbal and written communication

● Customer rapport

● Customer relations

● Client relationship management

● Problem-solving

● Excellent administrative abilities

Outstanding computer skills

● Behavior redirection

● Tact and diplomacy

● Adaptable under pressure

● Administrative support specialist

References

Personal Reference

Emma Angel

0401 412 995

Employment Reference

Emily Palmer

Benson Radiology

0421 571 729

Timeline

Independant Support Worker

Self Employed
06.2020 - Current

Receptionist

Benson Radiology
05.2020 - 08.2020

Assistant in Nursing/ Co-ordination

Estia Health
01.2019 - 05.2020

Optical Despencer

Optical Super Store
05.2018 - 01.2019

Phlebotomy Team Lead

Clinpath
07.2016 - 05.2018

Senior Aged Care Worker

LifeCare
06.2014 - 05.2016

Certificate III - Aged Care

TAFE SA

Diploma - Nursing

RDNS

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Chelsea Hillier