Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Hodder

Park Ridge,QLD

Summary

Dynamic professional with a proven track record at City Beach, adept in warehousing operations and demonstrating exceptional teamwork and collaboration. Excelled in optimizing inventory accuracy and enhancing customer satisfaction, achieving over 300 orders daily. Skilled in data warehousing and known for unparalleled attention to detail and adaptability.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Warehousing

City Beach
09.2021 - Current
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Measured dimensions of finished pieces for conformance to specifications.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Completed over 300 customer orders each day in warehouse setting.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Simplified shipping and receiving processes for improved workflow.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Operated company vehicles and heavy equipment with focus on safety and risk management.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Consistently lifted materials weighing as much as 25 kilograms.
  • Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
  • Updated daily logs with regular shift activities and incident details.

Cleaner

Crystal Clear Cleaning and Yard Maintenance (Owner
07.2021 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.

Administrative Assistant

All About Trimming
02.2017 - 06.2017
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Coordinated bookkeeping activities in QuickBooks and Lawson.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Created detailed expense reports and requests for capital expenditures.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Scheduled office meetings and client appointments for staff teams.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Maintained staff directory and company policy handbook for human resources department.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Created PowerPoint presentations for business development purposes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Beauty Therapist

BeYOUtiful By Chelsea
07.2014 - 03.2015
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Educated clients on care processes and advised on further care and products.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Designed skin, body, and hair care packages for individual clients.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Analyzed client needs and came up with individualized and continuous treatment plans.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Maintained counter and display areas for cleanliness and organization.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.

Customer Service Representative

City Beach
12.2009 - 02.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Marsden State High School
Marsden QLD
11.2008

Skills

  • Data warehousing
  • Warehousing operations
  • Warehousing environments
  • Warehousing functions
  • Warehousing solutions
  • Shipping, receiving and warehousing
  • Distribution and warehousing
  • Warehousing practices and procedures
  • Teamwork and Collaboration
  • Active Listening
  • Flexible and Adaptable
  • Attention to Detail
  • Dependable and Responsible
  • Cleaning
  • Attention to Detail
  • Fast learner

Certification

  • Beauty Services -Cert 3
  • Retail Cert 2
  • RSA
  • Blue Card
  • Project management
  • Retail

Timeline

Warehousing

City Beach
09.2021 - Current

Cleaner

Crystal Clear Cleaning and Yard Maintenance (Owner
07.2021 - Current

Administrative Assistant

All About Trimming
02.2017 - 06.2017

Beauty Therapist

BeYOUtiful By Chelsea
07.2014 - 03.2015

Customer Service Representative

City Beach
12.2009 - 02.2010

Marsden State High School

Similar Profiles

CREATE PROFILE
Chelsea Hodder