Chelsea Jackson
Hilbert,WA
Summary
I am a friendly, confident, out going, professional, approachable, reliable and ambitious Barber. I'm offering 7 years in the Barbering Industry, and with the experience of Customer Service, delivering exceptional and quality services. I'm a motivated Barber familiar with properly maintaining equipment and supplies. Desiring to further develop acquired skills while working for expanding company. A proficient Barber versed in hairstyles, cutting techniques, shaving, and booking appointments for customers. Collaborative team player with strong communication and relationship building abilities. Also having the experience in managing a team, working under pressure, stock takes, handling money, and creating schedules. Motivated Barber familiar with properly maintaining equipment and supplies. Desiring to further develop acquired skills while working for expanding company.
Overview
7
7
years of professional experience
Work History
Barber
The Clip Barbershop
06.2023 - Current
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered incoming telephone calls for clients.
- Styled hair according to customer preferences.
- Managed business customer service, responding to requests and concerns promptly.
- Providing exceptional service for returning clients and new clients.
- Maintaining a clean work environment and keeping the shop at a high standard.
- Consistently received positive performance reviews from guests.
- Maintained regular client list and successfully handled walk-in customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Tracked changing styles and trends for men, teens and boys to best serve the clientele.
Barbershop Manager
Shapeup At Barbertown
10.2022 - 06.2023
- Managed business customer service, responding to requests and concerns promptly.
- Managing employee targets and making sure these were met.
- Handled the cash for end of day and opening.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented one on one meetings to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Setting targets for employees to drive company success and strengthen motivation.
- Managing a team while delivering exceptional service to returning clients and new clients.
Barbering
Shapeup At Barbertown
09.2021 - 10.2022
- Managed business customer service, responding to requests and concerns promptly.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Provided different services such as haircuts, straight razor shaves, head shaves, styles and professional advice to various clients.
- Consulted with clients to assess personal style preferences and unique needs.
- Consistently received positive performance reviews from guests.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Counted and documented opening and closing cash amounts daily.
- Managed shop administration with attention to detail, including scheduling, ordering and customer service.
- Maintained high number of return customers through precise cutting and styling of clients' hair.
- Applied range of waxes, creams, gels and pomades to client hair to achieve style goals.
Barbering
Davilia
05.2020 - 08.2021
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Resolved guest complaints about service or style.
- Operated clippers and shears to create customized looks.
- Tracked changing trends for men, teens and boys to best serve core clientele.
- Maintained regular client list and successfully handled walk-in customers.
- Applying services such as straight razor shaves, head shaves, skin fades, fades, scissor cuts and children cuts.
Barbering Apprenticeship
Guys Grooming
12.2016 - 03.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Phone enquiries / complaints and booking appointments.
- Cleaning and maintaining the salon to 5 star salon standards.
- Using clippers and shears to complete various types of fades, shaves and style cuts.
- Completed full and partial shaves with clippers and straight razors.
- Procuring new clients and high retention rate.
- Sales of products.
- Kept updated detailed records of client information and services to increase returning clients.
- Managing stock and doing weekly stocktakes.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Customer Service Cashier
KFC
07.2016 - 12.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Worked with floor team and managers to meet wide range of customer needs.
Education
RTO - Babering
Taylor Weir School of Hairdressing & Barbering
Perth, WA03.2020
High School Diploma -
Thornlie Senior High School
Thornlie, WA11.2016
Skills
- Certificate 3 in Barbering
- 7 years in Customer Service
- Team Player
- Time Management
- Cutthroat shaves
- Outstanding Client Retention
- Restocking and Stock take
- Hairstyles Knowledge
- Highly Motivated Self-Starter
- Beard Shaping
- Accurate Money Handling
- Cleaning and Sanitation
- Clipper techniques
- Effective communication
- Attention to detail
- Upselling services
Timeline
Barber
The Clip Barbershop
06.2023 - Current
Barbershop Manager
Shapeup At Barbertown
10.2022 - 06.2023
Barbering
Shapeup At Barbertown
09.2021 - 10.2022
Barbering
Davilia
05.2020 - 08.2021
Barbering Apprenticeship
Guys Grooming
12.2016 - 03.2020
Customer Service Cashier
KFC
07.2016 - 12.2016
RTO - Babering
Taylor Weir School of Hairdressing & Barbering
High School Diploma -
Thornlie Senior High School
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