Chelsea Shepherd
Summary
I am a knowledgeable, dedicated and honest customer service professional with extensive experience in multiple customer service roles. I pride myself in the authentic relationships I create and work well both within a team or independently. I work with an outgoing, positive demeanour and have proven skills in establishing rapport with clients.
Overview
5
5
years of professional experience
Work History
Beauty Therapist /Assistant Manager
Body Catalyst
07.2022 - Current
- Helping customers feel relaxed, comfortable and cared for through conversation and personal relatability.
- Exceeds monthly targets consistently.
- Scheduling customer appointments and rearranging individual time slots to meet demand.
- Performing continuous upselling to clients along their journey.
- Processing payments, entering sales in register for prompt customer service.
- Performing consultations with clients to provide personalized packages and treatment plans to best suit their needs.
- Training and mentoring therapists in all aspects of the business.
- Stock take duties.
- Organization of team meetings / one on one meetings and team building activities.
Corporate Receptionist
Link Group
08.2019 - 07.2022
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Built and maintained professional relationships with CEO's and important VIP clients.
- Controlled and monitored security pass systems as a private company.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
Corporate Concierge
Collins Square Management
08.2018 - 08.2019
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted clients and guests upon arrival and offered directions to key amenities to cultivate a quality experience.
- Facilitated guest check-in and check-out processes.
- Handled security passes daily and monitored access to highly private floors.
Education
Diploma - Beauty Therapy
Endota Wellness Collage
Melbourne, VIC07.2022
Skills
- Operational Efficiency
- Money Transfer Systems
- Engaging with Diverse Customers
- Time Management
- Positive Customer Engagement
- Outstanding Client Retention
- Selling Skills
- Strong Communication and Interpersonal Skills
Timeline
Beauty Therapist /Assistant Manager
Body Catalyst
07.2022 - Current
Corporate Receptionist
Link Group
08.2019 - 07.2022
Corporate Concierge
Collins Square Management
08.2018 - 08.2019
Diploma - Beauty Therapy
Endota Wellness Collage
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