Chelsea Kelly
Toowoomba,QLD
Summary
Proven to enhance office efficiency and client satisfaction at Downs Auto Cure, I leverage exceptional organization skills and customer service prowess. Mastering telephone etiquette and problem-solving, I've significantly contributed to a positive work environment and streamlined operations. My adeptness in office administration and client relations consistently exceeds employer expectations, showcasing reliability and excellent communication. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
3
3
years of professional experience
Work History
Administrative Receptionist
Downs Auto Cure
2024.06 - Current
- Maintained accurate records of visitor logs and security access cards, promoting a safe working environment for all employees.
- Assisted with onboarding new employees by providing orientation materials, setting up workstations, and offering guidance on company policies.
- Contributed to a positive company image with outstanding customer service skills, greeting visitors warmly and promptly addressing their needs or concerns.
- Handled confidential correspondence discreetly while adhering to strict privacy guidelines regarding sensitive information protection.
- Managed office supply inventory by monitoring stock levels and placing timely orders, ensuring the availability of necessary resources for all staff members.
- Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
- Collaborated effectively with team members to achieve common goals, sharing resources and offering assistance when needed.
- Enabled smooth transitions for staff members on leave by temporarily assuming their responsibilities, ensuring uninterrupted workflow within the office.
- Boosted client satisfaction with prompt and professional responses to phone and email inquiries, addressing concerns efficiently.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
Bar Tender
Aspley Hornets Football Club
2022.01 - 2023.10
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Obtained cash bank and stocked service bar to prepare for operation.
Waitress
Aspley Hornets Football Club
2022.01 - 2023.10
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Customer Service Cashier
Aspley Hornets Football Club
2022.01 - 2023.10
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Maintained customer satisfaction with quick and professional handling of product returns.
Dog Washer
Ash's Animal Grooming
2021.09 - 2023.04
- Developed strong relationships with clients by delivering excellent communication and listening to their concerns.
- Prevented injury or accidents by closely monitoring dogs'' behaviour during washes and taking necessary precautions when handling them.
- Maintained a clean and organized work environment, ensuring the health and safety of all dogs in the facility.
- Identified potential skin issues or other health concerns during washes, informing owners and suggesting appropriate follow-up actions.
- Utilized various grooming tools safely and effectively to achieve desired results while minimizing discomfort for the dogs being washed.
- Improved customer satisfaction by providing gentle and thorough dog washing services.
Education
RSA - Responsible Service of Alcohol
Club Training Australia
Aspley, QLD11.2023
High School Diploma -
Craigslea State High School
Chermside West, QLD11.2023
Certificate III - Business
Club Training Australia
Aspley QLD11.2023
RSG - Responsible Service of Gambling
Club Training Australia
Aspley QLD11.2023
Skills
- Telephone skills
- Customer/Client relations
- Customer and client relations
- File Organization
- Scheduling appointments
- Documentation And Reporting
- Typing Speed
- Basic accounting
- Expense Reporting
- Mail distribution
- Office Administration
- Verbal and written communication
- Time Management
- Organization skills
- Customer Service
- Problem-Solving
- Reliability
- Punctual and Reliable
- Excellent Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Administrative Receptionist
Downs Auto Cure
2024.06 - Current
Bar Tender
Aspley Hornets Football Club
2022.01 - 2023.10
Waitress
Aspley Hornets Football Club
2022.01 - 2023.10
Customer Service Cashier
Aspley Hornets Football Club
2022.01 - 2023.10
Dog Washer
Ash's Animal Grooming
2021.09 - 2023.04
RSA - Responsible Service of Alcohol
Club Training Australia
High School Diploma -
Craigslea State High School
Certificate III - Business
Club Training Australia
RSG - Responsible Service of Gambling
Club Training Australia
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