Chelsea Lawler

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
• Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

· Greet and assist customers in a friendly and professional manner. Understand their needs and preferences to recommend suitable vehicles.

· Guide customers through the sales process, from initial contact to finalizing contacts. This includes test drives, financing options and completing necessary paperwork.

· Maintain up-to date knowledge of all vehicles, features, and pricing. Be able to explain and demonstrate the benefits of different models.

· Build and maintain a strong relationship with customers to encourage customer retention and referrals.

· Meet and exceed monthly and quarterly targets. Track and report sales performance.

· Work collaboratively with team, finance department, and management to ensure a smooth customer experience.

Conduct follow-up calls and emails with prospective and past customer to maintain engagement and to address any concerns.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.